 Rank: Advanced Member Joined: 7/9/2014(UTC) Posts: 88   Thanks: 8 times
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This link says we can add a survey link post session is ended in a form of button. I have following questions: 1. I went in Appearance tab and modified the following : SessionInvalidSessionEndedButton1Text = Take Survey SessionInvalidSessionEndedButton1Url = http://somesurveylink.co...ostdata.php?SCSessionID=[SessionID]&Field1=[CustomProperty1] And restarted all the 3 SC services. 2. The above did not work. When I ended the session, the guest see a pop-up but has only 1 button "Exit". 3. Is it possible to send screenconnect fields in the survey url. If so, what will be the format? Deepak Itkar SC 5.1.8473.5522 Edited by user Thursday, September 3, 2015 11:19:51 AM(UTC)
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 Rank: Administration Medals:  Joined: 3/28/2014(UTC) Posts: 2,861 Thanks: 3 times
Was thanked: 350 time(s) in 302 post(s)
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On the Guest machine where you tested this, did you clear the ClickOnce cache? You can do this by running the following command when you do not have any ScreenConnect client application windows open: Code:
rundll32 dfshim CleanOnlineAppCache
Also, the ability to pass parameters such as the SessionID and/or Session Name was added in version 5.2, as shown here. |
ScreenConnect Team |
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Rank: Advanced Member Joined: 7/9/2014(UTC) Posts: 88 Thanks: 8 times
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I tried passing SessionID, [SessionID] to the Survey URL but it does not replace with actual session id. Is there a specific format that I should use while passing the parameter?
I would like to know if the following can be used as parameters to pass on to the URL.
SessionID
Name
Host
CustomProperty1..8
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Rank: Administration Medals: Joined: 3/28/2014(UTC) Posts: 2,861 Thanks: 3 times
Was thanked: 350 time(s) in 302 post(s)
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They use the standard C# String.Format() method and I believe right now they accept {0} for SessionID and {1} for Session Name. |
ScreenConnect Team |
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 Rank: Guest Joined: 9/10/2018(UTC) Posts: 1  Location: Swindon
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Hi
We have come from LMI Rescue to SC and heavily relied on LMI's feedback feature where we reported on Time/Date/Engineer/Customer and support rating/comments.
I can see you can prompt customer to accept a feedback option when ending a session, but I can't understand how I will combine the info from SC (time/date/engineer/customer name) with the feedback from the customer in the survey application (Customer, support rating / comment)
Can anyone provide any info on the best way to do this or what they have managed to achieve so I know whether its even possible.
Many thanks in advance.
Keith
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