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KatyComputer  
#101 Posted : Thursday, July 16, 2015 1:44:10 PM(UTC)
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+1
Has anyone found a work-around?
Heritage Bank  
#102 Posted : Thursday, July 23, 2015 5:09:04 PM(UTC)
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+1
Mike  
#103 Posted : Friday, July 24, 2015 12:52:41 PM(UTC)
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This thread is starting to get long, so I wanted to clarify that remote printing is an option within the product. You can either add or configure this line in the web.config to globally disable/enable remote printing in the OnPremise option:

Code:

<add key="DisableRemotePrinting" value="true" />


We are currently reviewing all reports of issues with remote printing, and working towards resolutions.


Here is the issue I think the +1s are addressing as summed up by sjswarts

Originally Posted by: sjswarts Go to Quoted Post

...
1) This needs to be disabled by default
2) This would be great to be toggled at request
3) If toggled on it should on disconnect remove any printers that are installed and go back to the client(s) default printer

Basically my support to the client should be as unobtrusive as possible.


Future +1s on this thread are to address this change in the product as the ability to disable is enabled :-). I didn't want to split the topic as it does have a mixture of support for this request. If anyone needs help disabling remote printing, please contact our Support Team.
ScreenConnect Team
thanks 1 user thanked Mike for this useful post.
oneboise on 10/6/2015(UTC)
MannyTC  
#104 Posted : Friday, July 24, 2015 3:43:43 PM(UTC)
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Originally Posted by: Mike Go to Quoted Post
Here is the issue I think the +1s are addressing as summed up by sjswarts

Originally Posted by: sjswarts Go to Quoted Post

...
1) This needs to be disabled by default
2) This would be great to be toggled at request
3) If toggled on it should on disconnect remove any printers that are installed and go back to the client(s) default printer

Basically my support to the client should be as unobtrusive as possible.



I think we also have been asking to allow us to choose which of our local printers are connected when we want to use the feature instead of connecting all of them.
thanks 1 user thanked MannyTC for this useful post.
dhelfrich on 12/8/2015(UTC)
jproos  
#105 Posted : Saturday, July 25, 2015 2:00:29 AM(UTC)
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Originally Posted by: MannyTC Go to Quoted Post
Originally Posted by: Mike Go to Quoted Post
Here is the issue I think the +1s are addressing as summed up by sjswarts

Originally Posted by: sjswarts Go to Quoted Post

...
1) This needs to be disabled by default
2) This would be great to be toggled at request
3) If toggled on it should on disconnect remove any printers that are installed and go back to the client(s) default printer

Basically my support to the client should be as unobtrusive as possible.



I think we also have been asking to allow us to choose which of our local printers are connected when we want to use the feature instead of connecting all of them.


+1 000 000
vipercstech  
#106 Posted : Sunday, July 26, 2015 7:16:09 AM(UTC)
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+1

I love this feature, but I have issues with it leaving printers attached after closing the session. I have had up to 3 copies of a single printer at times. It is a must to be able to select what printers get connected and for it to be an on demand feature only.
lmalone  
#107 Posted : Saturday, August 15, 2015 4:31:38 PM(UTC)
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This feature needs to either be disabled or allow us to turn it off. I just purchased this and is screwing up every computer we log into because it changes the default printers. We just purchased the upgrade before knowing about this. I am about to request a refund if this is not resolved shortly. I think its been over 5 months according to this forum alone. That is more than enough time for a competent programming team.
MannyTC  
#108 Posted : Monday, August 17, 2015 6:13:39 AM(UTC)
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Originally Posted by: lmalone Go to Quoted Post
This feature needs to either be disabled or allow us to turn it off. I just purchased this and is screwing up every computer we log into because it changes the default printers. We just purchased the upgrade before knowing about this. I am about to request a refund if this is not resolved shortly. I think its been over 5 months according to this forum alone. That is more than enough time for a competent programming team.


This feature is easily disabled and clearly documented in the forums and the online documentation. See the post in this thread here and see the online documentation here
thanks 1 user thanked MannyTC for this useful post.
oneboise on 10/6/2015(UTC)
wil  
#109 Posted : Tuesday, August 18, 2015 12:09:33 PM(UTC)
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I've had a few clients that have had the printer left on :(

I've done this setting now - so thanks.

That being said, what I would find useful is the other way round - but 100% optional.

I sometimes need to print a document from my machine to the client, I usually just email, but, being able to just print would be very nice.... I have to say though, it is rare needing this.

Edited by user Tuesday, August 18, 2015 12:16:20 PM(UTC)  | Reason: Not specified

Mada  
#110 Posted : Tuesday, September 15, 2015 3:45:02 AM(UTC)
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Did anyone find a way to remove the printers that mapped through to the endpoints? We've got 5000+ machines with SC on them and obviously we cant do this manually. Is the printer port embedded into SC somehow? Can we remove the link? I've tried uninstalling and reinstalling Screenconnect but the printers stayed....
MannyTC  
#111 Posted : Tuesday, September 15, 2015 9:40:46 PM(UTC)
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Originally Posted by: Mada Go to Quoted Post
Did anyone find a way to remove the printers that mapped through to the endpoints? We've got 5000+ machines with SC on them and obviously we cant do this manually. Is the printer port embedded into SC somehow? Can we remove the link? I've tried uninstalling and reinstalling Screenconnect but the printers stayed....


There is a script here that someone created to help with removing the stray printers that might be a starting point for you.
Pranay  
#112 Posted : Friday, September 18, 2015 2:39:04 PM(UTC)
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+1 To make it On demand enable/disable.
Mike  
#113 Posted : Monday, September 21, 2015 1:54:29 PM(UTC)
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Thanks for the feedback everyone. Just a note that we've gone through the posts and noted your comments and +1s.
ScreenConnect Team
jsnyderman  
#114 Posted : Thursday, September 24, 2015 6:30:22 PM(UTC)
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What section do we add the DisableRemotePrinting to?

** EDIT ** Found it.

We still need the other options though. It is a cool feature but should be available onDemand.

Edited by user Thursday, September 24, 2015 6:36:33 PM(UTC)  | Reason: Found answer

jsnyderman  
#115 Posted : Thursday, September 24, 2015 6:32:24 PM(UTC)
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BTW, Im with jproos....

+1 000 000!
shawnkhall  
#116 Posted : Friday, October 2, 2015 5:50:57 AM(UTC)
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There's a much simpler way to remove these printers under Windows using the ScreenConnect "Commands" feature:
Code:
wmic printer where "name LIKE '%%shawnkhall%%'" delete


Replace my username (shawnkhall) with your ScreenConnect login name. This is the unique string inserted into the remote printer names that are added on your behalf via ScreenConnect.


As for disabling the printer with the web.config change, when I made the change it took a minute or two before the server responded again in my active browser. I suspect a simple caching issue. Once it reloaded it's working fine.
thanks 2 users thanked shawnkhall for this useful post.
ebell on 10/6/2015(UTC), Mike on 10/6/2015(UTC)
ebell  
#117 Posted : Tuesday, October 6, 2015 1:24:55 AM(UTC)
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For those of you looking to add this line and/or a toggle feature, there is an extension titled Edit Web.Config AppSettings (5.3+) that is very helpful.
seanwake  
#118 Posted : Tuesday, October 20, 2015 4:32:41 PM(UTC)
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+1
PIN  
#119 Posted : Sunday, November 8, 2015 1:40:53 PM(UTC)
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+1
s.calvert  
#120 Posted : Friday, November 13, 2015 8:17:06 AM(UTC)
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+1
We have that issue too, all my printers, around 15 are redirected to the Client always. I have the wish to enable/disable this option and to be able to select the printer who will redirected to the client or use the default printer.
We are currently on 5.4.9849.5781

Thanks, looking forward for a solution
shawnkhall  
#121 Posted : Friday, November 13, 2015 6:22:15 PM(UTC)
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There's a simple web.config fix in this thread here. It takes a couple minutes for SC to reset afterwards, but will come back up as long as you edited the file correctly.

To remove the printers from client computers:

Code:
wmic printer where "name LIKE '%%shawnkhall%%'" delete



Replace my username (shawnkhall) with your ScreenConnect login name. This is the unique string inserted into the remote printer names that are added on your behalf via ScreenConnect.

Edited by user Friday, November 13, 2015 6:31:14 PM(UTC)  | Reason: fix link

thanks 1 user thanked shawnkhall for this useful post.
PIN on 11/16/2015(UTC)
seanwake  
#122 Posted : Monday, November 23, 2015 8:25:08 PM(UTC)
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+1
shunail  
#123 Posted : Thursday, July 13, 2017 8:50:22 PM(UTC)
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I'm on version 6.2 of Screen Connect and yet have the same issue of printer getting installed on client side. Have we figured out the way to disable it? I've read this web.config file but where is that file if that's what it is?
Thanks
MannyTC  
#124 Posted : Friday, July 14, 2017 4:02:38 PM(UTC)
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Originally Posted by: shunail Go to Quoted Post
I'm on version 6.2 of Screen Connect and yet have the same issue of printer getting installed on client side. Have we figured out the way to disable it? I've read this web.config file but where is that file if that's what it is?
Thanks


Instructions to disable globally or at the user level are --> HERE --<
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