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AdamTCS  
#1 Posted : Tuesday, March 3, 2015 10:16:34 PM(UTC)
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How can we disable the remote printing feature in 5.2? This is a feature that we generally have no desire to use in our application and we find it to be a negative thing at this time, because it modifies the printers available on the remote system, potentially allowing the remote users to print to our printers. We have also experienced some instances where our printers remain installed on the remote system even after the remote session is ended. Whether this is intended or not, I don't know, but either way, we don't want it. For us, there needs to be a high degree of separation between the remote computers and our technician computers, for security reasons, since we are a third-party IT support company. The remote computers should not be able to interact with our technician computers in any way unless we would make a specific and temporary exception on a case by case basis.
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slam5 on 5/21/2015(UTC), seanwake on 10/20/2015(UTC)

AustinKnight  
#2 Posted : Wednesday, March 4, 2015 3:04:44 PM(UTC)
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I agree , we need the ability to disable this feature, or to select it on demand.

Edited by user Wednesday, March 4, 2015 3:05:54 PM(UTC)  | Reason: Not specified

JASON T. AUSTIN
Lead Network Engineer
Falcon Development, Inc.
www.falcondevelopment.com

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seanwake on 10/20/2015(UTC)
David Martin  
#3 Posted : Thursday, March 5, 2015 4:24:08 PM(UTC)
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I agree ... it is not needed for most of my connections and is confusing to the users.
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seanwake on 10/20/2015(UTC)
JasonY  
#4 Posted : Thursday, March 5, 2015 5:24:44 PM(UTC)
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I had a incident today while on a clients computer, she went to print and it came out of my printer. I knew this was a new option for screenconnect but didn't realize that it was on by default. It's a nice idea but I really don't think I'll have a need for it.

Would be nice to have a way to easily disable this option.
msboucha  
#5 Posted : Thursday, March 5, 2015 7:00:00 PM(UTC)
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+1
lpopejoy  
#6 Posted : Thursday, March 5, 2015 7:53:34 PM(UTC)
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Yes, please allow for global disable or at least "on-demand" enable. Thanks!
Jeff  
#7 Posted : Thursday, March 5, 2015 10:17:41 PM(UTC)
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Ok I was just talking with development about this and the thought was lets see how many people need this. Ok now I have 6! It will probably be in web.config or maybe app.config once done. But I will submit and let development know about all your +1's. 5.2 is pretty much buttoned up at this point but I will see what we can do. They didn't tell me how hard it would be to add. So no promises but I will push hard on it.
ScreenConnect Team
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AdamTCS on 3/5/2015(UTC), futura on 3/6/2015(UTC), msboucha on 3/6/2015(UTC)
AdamTCS  
#8 Posted : Thursday, March 5, 2015 10:30:24 PM(UTC)
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Thanks for your efforts Jeff! I'm crossing my fingers!
tlphipps  
#9 Posted : Friday, March 6, 2015 2:36:50 AM(UTC)
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+1
powellap  
#10 Posted : Friday, March 6, 2015 4:12:13 AM(UTC)
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+1
MannyTC  
#11 Posted : Friday, March 6, 2015 6:05:30 AM(UTC)
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+1
myers6mm  
#12 Posted : Friday, March 6, 2015 3:19:02 PM(UTC)
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+1
rmmccann  
#13 Posted : Friday, March 6, 2015 3:41:43 PM(UTC)
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+1

No offense meant, but it seems kind of irresponsible to add a feature without the ability to disable said feature.
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AdamTCS on 3/12/2015(UTC), Technigogo on 4/8/2015(UTC)
magixpc  
#14 Posted : Friday, March 6, 2015 5:44:16 PM(UTC)
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+1

Mine is also leaving behind the printers on the machines, sometimes 2 or 3 copies.
XiteHosting  
#15 Posted : Saturday, March 7, 2015 1:25:00 AM(UTC)
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+1
ZATZAi  
#16 Posted : Saturday, March 7, 2015 12:59:37 PM(UTC)
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It makes the host printer the default printer on the client pc? I hope that's not intentional, if not we definately need a way to toggle that off. And when it installs the host printer on the client what does it install as, a special software printer? Or the hosts actual hardware printer, ie HP Deskjet 8650 etc.

In any case an on-demand toggle in the drop down menu does sound like a good idea.
-ZATZAi
nobody961  
#17 Posted : Saturday, March 7, 2015 10:29:18 PM(UTC)
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+1
Remote printing might be of interest for someone doing remote work using Screenconnect, but most of the time not for anyone supporting a remote computer.
Since SC is a remote support software, this should be disabled by default. Remote support software should try not to change computer or user settings, unless it is really needed.
I also see no reason to invest development efforts in something which is most likely impossible to work reliable between Mac/Windows/Linux cross-platform.

Please try first to fix international keyboard mapping and make this cross platform compatible instead of adding (questionable) new features. New features are interesting, but it would rather be better to fix bugs which really annoy the users before introducing new bugs.
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jasgot on 7/14/2017(UTC)
clickright  
#18 Posted : Sunday, March 8, 2015 4:34:46 PM(UTC)
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+1

We have seen that the remote printers don't always remove. Guess who's fault it is when our client's can't print and all they see is our printer's there, even it that has nothing to do with their issue?

Would be nice to turn it off and eliminate some unnecessary support calls.
ddre  
#19 Posted : Monday, March 9, 2015 4:34:16 AM(UTC)
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+1

I wont update to 5.2 if this is a forced feature.
Jesseb  
#20 Posted : Monday, March 9, 2015 3:31:21 PM(UTC)
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+1

It's causing Virtual XP Integration Features to not load for anyone using a USB printer, which in turn causes virtual XP applications to not load. This is a huge issue for my clients. As much of a useful feature this can be, I wish I would've stayed on 5.1.
WJTech  
#21 Posted : Monday, March 9, 2015 6:21:09 PM(UTC)
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+1 A nice feature to have in my toolkit, but I may need it only twice yearly.

Any chance it could be enabled on demand if disabled by default?
technoicon  
#22 Posted : Tuesday, March 10, 2015 5:45:52 AM(UTC)
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+1

just tried to fix a printer issue. then the user printed to my printer instead of the one with the issue.

Also when trying to fix printer issues, the list is now huge because of all the printers installed on my machine.
JustInTech  
#23 Posted : Tuesday, March 10, 2015 7:26:30 AM(UTC)
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+1

Agree with comments, if this is the case I can't upgrade to 5.2

Cheers
Justin Prebensen

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We're Just In to Technology
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John S  
#24 Posted : Tuesday, March 10, 2015 12:08:07 PM(UTC)
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+1

I really hope this feature will be disabled by default in future releases.
vertices  
#25 Posted : Tuesday, March 10, 2015 3:37:13 PM(UTC)
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+1 Staying on 5.1 until we have a way to manage this setting. We would prefer a global disable with an on-demand enable.
OnSite  
#26 Posted : Tuesday, March 10, 2015 6:08:10 PM(UTC)
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Well, there goes my urge to go 5.2 quickly. It's great this got added, but it sounds like it needs to be more refined. Admittedly, we rarely need remote printing, but this should really be something that can be enabled before/when connecting to a remote. Also, it should have a UI that lets us specify which of our local printers get published on the remote.
rgreen83  
#27 Posted : Tuesday, March 10, 2015 6:23:44 PM(UTC)
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+1
I like the idea of having remote printing available but would like it to be something that we enable per session as needed.
laptopcomputer  
#28 Posted : Tuesday, March 10, 2015 7:04:24 PM(UTC)
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+1 !
teksigns  
#29 Posted : Tuesday, March 10, 2015 8:31:48 PM(UTC)
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+1 for on demand
tlogank  
#30 Posted : Tuesday, March 10, 2015 11:43:43 PM(UTC)
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Another +1, really would rather have this disabled by default, as it's only been a nuisance.
Zlika  
#31 Posted : Wednesday, March 11, 2015 10:25:46 AM(UTC)
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+1
from my point of view this should be an "opt-in" feature, ie. disabled by default.
I see ScreenConnect as a support tool, not a remote-work tool. In this regard remote printing is more of a pain than a help.
RVa.
teksigns  
#32 Posted : Wednesday, March 11, 2015 11:56:02 AM(UTC)
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dont get me wrong i really love the remote printing when connecting to my computers .

maybe we should be able to just add permissions to which groups have this feature enabled .


rmmccann  
#33 Posted : Wednesday, March 11, 2015 3:50:12 PM(UTC)
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Originally Posted by: teksigns Go to Quoted Post
dont get me wrong i really love the remote printing when connecting to my computers .

maybe we should be able to just add permissions to which groups have this feature enabled .




Why not both? Personally, I don't want it enabled unless I configure it to be. Things like this can have unpredictable consequences and should either be on-demand or disabled by default.
promptcare  
#34 Posted : Wednesday, March 11, 2015 6:13:26 PM(UTC)
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+1

I only want this available as an option *while* I'm connected to a session; never otherwise.
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Technigogo on 4/8/2015(UTC)
ben0it28  
#35 Posted : Wednesday, March 11, 2015 6:47:45 PM(UTC)
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+1
AdamTCS  
#36 Posted : Thursday, March 12, 2015 5:01:22 AM(UTC)
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Originally Posted by: rmmccann Go to Quoted Post
+1

No offense meant, but it seems kind of irresponsible to add a feature without the ability to disable said feature.


I hate to have to say it, but I agree completely. This feature has not only been an ongoing annoyance for us, it is also a serious security concern. The inclusion of a feature like this without sufficient warning as to the fact that it would be enabled by default and without any ability to disable it was very irresponsible. I am disappointed that this has not been addressed yet.
KBrownConsulting  
#37 Posted : Thursday, March 12, 2015 10:47:59 AM(UTC)
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+1
powellap  
#38 Posted : Thursday, March 12, 2015 11:02:07 AM(UTC)
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Hey Jeff. I think maybe from all the +1s and comments, we have a show stopper. Any new information on this on your side?
Summo  
#39 Posted : Thursday, March 12, 2015 10:15:23 PM(UTC)
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Another +1

This feature should absolutely be off by default, and easily switched on for those who want it.
Jeff  
#40 Posted : Friday, March 13, 2015 12:19:29 PM(UTC)
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We are certainly watching the responses. I am not sure if we will hold 5.2, but we are looking to address the concerns raised in the post soon.
ScreenConnect Team
OnSite  
#41 Posted : Friday, March 13, 2015 12:38:02 PM(UTC)
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Originally Posted by: Jeff Go to Quoted Post
We are certainly watching the responses. I am not sure if we will hold 5.2, but we are looking to address the concerns raised in the post soon.


Understood.

We will not be installing 5.2 as-is. We support external customers and any complication or alteration to their environment can lead to non-billable recalls that only damage our reputation. While printing could be occasionally useful, adding and removing printers to the target workstation at each connection without being absolutely necessary represents a risk to the environment.
Jesseb  
#42 Posted : Friday, March 13, 2015 2:30:30 PM(UTC)
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Originally Posted by: Jeff Go to Quoted Post
We are certainly watching the responses. I am not sure if we will hold 5.2, but we are looking to address the concerns raised in the post soon.


Thanks for being aware and working on it.

For the time being, as painful as it will be to re-deploy, I'm removing all of my access clients until a patch or update is released and am using VNC to limp-by. I've had a call or email from nearly all (70+) of them having printing issues from the left-over redirects since I've updated to 5.2.8609.5546 a few days ago.

I realize it's partially my fault for updating to a pre-release version, but this is severely handicaping my, and my client's productivity. Hopefully everyone's "feedback" will assist in development.

Edited by user Friday, March 13, 2015 3:41:14 PM(UTC)  | Reason: Not specified

MannyTC  
#43 Posted : Friday, March 13, 2015 3:31:47 PM(UTC)
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Originally Posted by: Jeff Go to Quoted Post
We are certainly watching the responses. I am not sure if we will hold 5.2, but we are looking to address the concerns raised in the post soon.


Jeff, if addressing the printer redirection issues will take a while maybe you guys can just turn off the feature altogether and release the stable 5.2 without? From what I see the feature is a convenience when needed but most of us will only use it occasionally. Maybe you can then work on printing more for a 5.3 (or 5.4?) release and we can enjoy the other benefits from the stable 5.2 goodness sooner.
ddre  
#44 Posted : Saturday, March 14, 2015 2:27:36 AM(UTC)
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Originally Posted by: MannyTC Go to Quoted Post
Originally Posted by: Jeff Go to Quoted Post
We are certainly watching the responses. I am not sure if we will hold 5.2, but we are looking to address the concerns raised in the post soon.


Jeff, if addressing the printer redirection issues will take a while maybe you guys can just turn off the feature altogether and release the stable 5.2 without? From what I see the feature is a convenience when needed but most of us will only use it occasionally........


This exactly.
SC are being given clear warning that releasing this feature into the production version is going to cause problems. Either hold back 5.2 to make it an optional feature or remove the feature completely and add it to a later version.

I love SC, im so happy ive made the switch and the support is great but remote printing is a bazaar feature to add in my opinion. If I make 10 connections a day x 5 days a week x 48 weeks a year, thats 2400 connections. Ive been doing it for 15 years. Thats 36,000 odd remote connections, not once have I ever thought that ide like to remote print during a support session. Ive been speaking to my guys who have been in the game a similar time, they have never wanted to remote print either.....

Given that basic features like disabling aero for a simple performance boost are missing or cleaner ways of setting security levels for users, im lost as to why remote printing has made it in.

Anyway, im still a big fan, but ide be taking the thoughts on those above seriously regarding 5.2.

Edited by user Saturday, March 14, 2015 2:53:47 AM(UTC)  | Reason: Not specified

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Technigogo on 4/8/2015(UTC)
bfarmer  
#45 Posted : Saturday, March 14, 2015 4:12:13 PM(UTC)
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Originally Posted by: promptcare Go to Quoted Post
+1

I only want this available as an option *while* I'm connected to a session; never otherwise.


Agreed
ratchet  
#46 Posted : Monday, March 16, 2015 12:43:37 AM(UTC)
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+1

We need this disabled ASAP please!
Are there any workarounds? Tried stopping my print spooler before running ScreenConnect client, however this results in the client crashing.
Parag  
#47 Posted : Monday, March 16, 2015 3:24:17 PM(UTC)
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+1

Thank goodness I found this out before we purchased ScreenConnect. We will wait until this issue is resolved before purchasing.
TT_Vert  
#48 Posted : Monday, March 16, 2015 9:47:55 PM(UTC)
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+1 for user enabled/disabled
abeauchamp  
#49 Posted : Tuesday, March 17, 2015 1:02:13 PM(UTC)
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Good morning,

Any update on this? Can we get this added into the release of 5.2?

This is causing great confusion among end users.
Jeffrey  
#50 Posted : Tuesday, March 17, 2015 10:25:16 PM(UTC)
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+1 for making this optional/on demand.
People still use paper? :)
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