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webaholic  
#1 Posted : Thursday, October 6, 2011 11:39:41 AM(UTC)
webaholic


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Dear All,

If you have some clients who don't like the idea of you being able to connect to their pc without their explicit permission, you can allow them to "start/stop" the windows Elsinore ScreenConnect service by clicking a shortcut...

All of this takes place on the client's pc:
1. Type "Services" in the windows start menu (vista and up)
2. Right click the Elsinore ScreenConnect service and go to properties.
3. Change the "Startup Type" for the Elsinore ScreenConnect service to "Manual" in stead of "Automatic" (This will allow the PC to reboot remembering the last state of the service)
4. Copy the Service name (in full, it will be something like this: "Elsinore ScreenConnect Guest Service (##YOUR REMOTE SUPPORT URL##)"
5. "ok" the Service properties
3. Create a shortcut for the client to click on:
- Shortcut location: cmd /k sc start "PASTE THE FULL SERVICE NAME FROM STEP 4 HERE"
- Shortcut name: Start remote support
- Once done, right click the shortcut, go to properties > Shortcut > Advanced > activate the "execute as Admin"
4. Copy the shortcut, change the start to stop in the command and the filename

A shout in this forum thread is appreciated if you like it!

Greetings,
Manuel

Paul Moore  
#2 Posted : Thursday, October 6, 2011 5:05:23 PM(UTC)
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Someone else mentioned this... and I still can't see the point.

Two types of session... attended or unattended. What this does is turn an unattended session in to a pseudo-attended one.

Why not just link to SC to enter an invitation code?
ScreenConnect Reporting - Collects live & historical information including session times.
http://goo.gl/nrF3e9
webaholic  
#3 Posted : Friday, October 7, 2011 7:56:15 AM(UTC)
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Hi Cresona,

Some requirements have to be met before setting this up with a client:
- Connections have to be made on a regular base
- Client refuses to allow "unattended"
- Client sometimes has issues with executing a single file (reality!).
- By allowing the client to just double click a shortcut, you win time... Even if it's just a little bit!
- I hate the question: can i click OK? (security warning after double clicking the executable)

I rather set this up once and never have to deal with the client being unable to execute a single file for some reason (mostly caused by severe cases of PIBCAK)
This way i can just tell them to "double-click the shortcut on your desktop" and no further interaction is needed from them!

Please be aware that i've only set up one client using this method!
Everyone else is fine with just having the unattended install OR i have to connect with them on a less frequent bases OR there's not such a great amount of PIBCAK involved...

Greetings,
Manuel
haastility  
#4 Posted : Friday, October 7, 2011 9:21:12 AM(UTC)
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I actually do this for one of our remote users and i find it saves me a lot of time. I always had to walk them through it before....... every...single..............time! ugh, now its easy and they are happy.
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