logo

The ConnectWise Control forum has moved to ConnectWise University! This forum has been locked and is in read-only mode. Click here for instructions on how to access the new forum.

Welcome Guest! You can not login or register.

Notification

Icon
Error

Options
Go to last post Go to first unread
CMITWexford  
#1 Posted : Thursday, October 2, 2014 8:11:51 PM(UTC)
CMITWexford


Rank: Member

Joined: 7/8/2014(UTC)
Posts: 15
United States
Location: Pittsburgh

I would like the ability to limit the number of open sessions that a specific user or group of users can have open at once. Ideally I would like to see two new options in the security group. One would limit the number of sessions any one user assigned to that security group could have open at once. The other would put a cap on the number of session all members of the group could have open at once. This would allow me to allocate licenses among the groups in my organization.

Jeff  
#2 Posted : Monday, October 6, 2014 7:06:44 PM(UTC)
Jeff


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 4/14/2010(UTC)
Posts: 1,785
Man
Location: Raleigh, NC

Thanks: 8 times
Was thanked: 156 time(s) in 122 post(s)
The per group is a new request, I think. I will certainly verify if its been submitted and if not get your request into the list.
ScreenConnect Team
igor  
#3 Posted : Tuesday, October 7, 2014 9:05:16 PM(UTC)
igor


Rank: Advanced Member

Joined: 7/2/2013(UTC)
Posts: 30
Canada

Thanks: 4 times
+1
waughd  
#4 Posted : Friday, October 10, 2014 5:56:48 AM(UTC)
waughd


Rank: Member

Joined: 2/10/2011(UTC)
Posts: 24
Location: Eukey OZ

Thanks: 4 times
+1 from me on this as well
mbutler755  
#5 Posted : Thursday, December 18, 2014 4:56:49 AM(UTC)
mbutler755


Rank: Newbie

Joined: 12/16/2014(UTC)
Posts: 9
Man
United States
Location: Peoria

+1 - I need this feature really bad. :)
AndrewBucklin  
#6 Posted : Tuesday, January 27, 2015 3:33:48 PM(UTC)
AndrewBucklin


Rank: Member

Medals: ScreenConnect Advisor: Focus Group MemberLevel 1: Random Act of Kindness! Received One Thanks!

Joined: 2/8/2014(UTC)
Posts: 16
United States

Thanks: 5 times
Was thanked: 2 time(s) in 2 post(s)
This would be extremely helpful for me and my technicians. +1

It'd be great if it could be limited on a per-user AND per-group basis. That way, Tier 3 technicians could do more than 1 simultaneous session (as they would many times require this when diagnosing connection issues between two machines) and Tier 1 technicians could be limited to 1 simultaneous session (since most Tier 1 techs can only handle 1 session at a time anyways).
shaggy  
#7 Posted : Monday, February 23, 2015 8:04:30 PM(UTC)
shaggy


Rank: Newbie

Joined: 2/23/2015(UTC)
Posts: 2
United States
Location: illinois

I was going to suggest this myself, this is a much needed feature for myself as well. I have a couple techs that i need to give multiple sessions, but i have others that would abuse it and I need to limit to single sessions.
djtaube  
#8 Posted : Monday, March 30, 2015 7:54:29 PM(UTC)
djtaube


Rank: Newbie

Joined: 3/30/2015(UTC)
Posts: 2
United States

+1

To frame the benefit of this feature, my organization is a university with decentralized IT.

There is central infrastructure, but there are many individual support units with their own techs.

Permissions and access do not cross lines as well as budgets.

Due to this, licenses would be purchased under individual budgets and I would need to guarantee they have them available.
Jeff  
#9 Posted : Wednesday, April 22, 2015 2:57:06 AM(UTC)
Jeff


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 4/14/2010(UTC)
Posts: 1,785
Man
Location: Raleigh, NC

Thanks: 8 times
Was thanked: 156 time(s) in 122 post(s)
So I certainly understand. I did review this with development and it was a fair amount of work but they did agree to review it and get some options on the table for review. For djtaube if each group at the school has its own team and budgets any consideration of just setting up different installations for each team? A lot of universities that I work with implement this way. We are generally pretty understanding and would help to try and provide the volume pricing across the groups at least on the initial purchase when its easy to see how many are being purchased.

ScreenConnect Team
djtaube  
#10 Posted : Wednesday, April 22, 2015 1:10:42 PM(UTC)
djtaube


Rank: Newbie

Joined: 3/30/2015(UTC)
Posts: 2
United States

Originally Posted by: Jeff Go to Quoted Post
For djtaube if each group at the school has its own team and budgets any consideration of just setting up different installations for each team? A lot of universities that I work with implement this way. We are generally pretty understanding and would help to try and provide the volume pricing across the groups at least on the initial purchase when its easy to see how many are being purchased.



Thank you for your reply, Jeff.

We certainly have the resources to stand up multiple instances, but at the leadership level there is a hard stance that consolidation needs to happen. Added to this is the fact that central IT, my department, is implementing a charge-back model for storage and VMs. The academic IT units have not had to pay for the resources previously and are not supportive of having to pay for separate instances in a case like this.

At this time, my management is looking to get a collective group to simply by 10 licenses to start. We will attempt a self-manage approach where we, likely I, will police the license use across areas and try to keep them in their limit. For example, my team and the support center which is under central IT will have 5 or 6 to us. The rest will be offered to academic IT. I have to monitor the system to ensure our side doesn't use more than the 5 or 6 we will "own."

It's a little funny that we had an unlimited license with SimpleHelp which had this capability. Oh well, I'll keep watching this topic and see what comes of it. We're moving forward to purchase SC in any case.
Merlin Kirkpatrick  
#11 Posted : Thursday, April 23, 2015 8:53:33 AM(UTC)
Merlin Kirkpatrick


Rank: Member

Joined: 4/15/2015(UTC)
Posts: 12
United States
Location: Here

+1

I have a lot of clients that want to use this to remote control their office desktop from home. I would have each buy their own license through me. When they are not using their licenses I would like to take advantage of that and use the unused licenses myself. I want to make sure they do not abuse this and restrict them to only use however many licenses I choose per each login. So I presume that would be a permissions option that I could assign to a permissions group. (:

~ Merlin
imurphy  
#12 Posted : Friday, April 24, 2015 2:12:58 PM(UTC)
imurphy


Rank: Newbie

Medals: ScreenConnect Advisor: Focus Group Member

Joined: 9/24/2014(UTC)
Posts: 4
Spain
Location: Durango

Thanks: 1 times
I'd like to +1 this request too.
ITatWork  
#13 Posted : Wednesday, May 20, 2015 12:13:48 PM(UTC)
ITatWork


Rank: Newbie

Joined: 4/3/2013(UTC)
Posts: 7
Location: London, UK

+1 Please .
shaggy  
#14 Posted : Thursday, July 9, 2015 1:17:07 AM(UTC)
shaggy


Rank: Newbie

Joined: 2/23/2015(UTC)
Posts: 2
United States
Location: illinois

Been a couple months, any news on this feature for a future release?
Mike  
#15 Posted : Thursday, July 9, 2015 8:18:08 PM(UTC)
Mike


Rank: Administration

Medals: Level 3: Shirt off your back! Received 25 Thanks!

Joined: 5/30/2012(UTC)
Posts: 501
Location: Raleigh, NC

Thanks: 56 times
Was thanked: 82 time(s) in 68 post(s)
This is a listed enhancement up for review by development for our OnPremise solution. Restriction of concurrent sessions per user is an option intrinsically of our "All in One" cloud offering. I'll add your support of this feature also being included in the OnPremise version.
ScreenConnect Team
jeremyrnelson  
#16 Posted : Monday, July 13, 2015 12:23:20 AM(UTC)
jeremyrnelson


Rank: Member

Joined: 5/9/2015(UTC)
Posts: 17
United States
Location: Fort Wayne, IN

Thanks: 2 times
+1
scremote  
#17 Posted : Friday, July 17, 2015 9:40:02 PM(UTC)
scremote


Rank: Member

Joined: 7/17/2015(UTC)
Posts: 12
Canada

Thanks: 1 times
+1 Absolutely required in some cases! :)
marktoo  
#18 Posted : Saturday, July 18, 2015 12:11:37 AM(UTC)
marktoo


Rank: Advanced Member

Medals: Level 1: Random Act of Kindness! Received One Thanks!

Joined: 3/29/2015(UTC)
Posts: 100
United States
Location: Metro DC

Thanks: 27 times
Was thanked: 10 time(s) in 8 post(s)
+1
sclemance  
#19 Posted : Wednesday, September 9, 2015 2:20:37 PM(UTC)
sclemance


Rank: Newbie

Joined: 9/9/2015(UTC)
Posts: 1
Canada
Location: Guelph

+1
scremote  
#20 Posted : Thursday, September 10, 2015 8:38:54 PM(UTC)
scremote


Rank: Member

Joined: 7/17/2015(UTC)
Posts: 12
Canada

Thanks: 1 times
Agreed. There is a need to be able to limit sessions.

+1
hero  
#21 Posted : Tuesday, September 29, 2015 3:15:44 PM(UTC)
hero


Rank: Member

Medals: Level 1: Random Act of Kindness! Received One Thanks!

Joined: 7/29/2010(UTC)
Posts: 35
Location: MN

Thanks: 9 times
Was thanked: 1 time(s) in 1 post(s)
+1
limiting the number of sessions per user or group would be a great help.
PIN  
#22 Posted : Friday, October 16, 2015 11:07:23 AM(UTC)
PIN


Rank: Member

Joined: 9/11/2015(UTC)
Posts: 9
Czech Republic
Location: Prague

Thanks: 5 times
1+ that would be indeed invaluable
Jeff_HelpOX  
#23 Posted : Wednesday, November 11, 2015 5:43:43 PM(UTC)
Jeff_HelpOX


Rank: Newbie

Joined: 11/11/2015(UTC)
Posts: 1
Canada
Location: Montreal

+1 limiting the number of sessions per user or group it's not a must it's a requirement !!!
polley  
#24 Posted : Thursday, November 12, 2015 8:13:31 PM(UTC)
polley


Rank: Newbie

Joined: 7/18/2013(UTC)
Posts: 4
Location: SC

Thanks: 1 times
+1 for us as well.

Thanks!
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.