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#1 Posted : Friday, June 20, 2014 4:55:10 PM(UTC)

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In order to perform a User lookup, the ScreenConnect server should have access to read properties of specific objects in the Active Directory.

Typically, the machine will have these rights as a member of the Domain Computers group, which is a member of Authenticated users.
If access to AD objects has been limited to Domain Users, this would prevent ScreenConnect from properly querying all the security groups. In such a case, the machine should be added a security group with rights to read Active Directory objects.
ScreenConnect Team

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