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davidfrank  
#1 Posted : Thursday, April 28, 2011 11:28:19 PM(UTC)
davidfrank


Rank: Member

Medals: ScreenConnect Advisor: Focus Group Member

Joined: 4/15/2011(UTC)
Posts: 22
Location: Portland, OR

Thanks: 2 times
Running 2.1.1488.4128

This has happened twice in the last 2 days. When I go into the properties of a folder and go to the security tab, clicked advanced or edit my remote mouse control completely stopped, until the client was guided through the required steps, and as soon as they closed the advanced security screen, I was able to regain mouse control.

I also entered the Windows Backup utility on a Windows 7 home premium machine and went to modify the existing backup job and lost mouse control again. I guided the client through the settings modifications, and as soon as the window was closed, I was able to regain mouse control.

I think the client had UAC enabled, but I never saw a prompt and my client didn't mention anything about a UAC popup, instead they immediately clicked on the buttons and options I told them to.

Edited by user Thursday, April 28, 2011 11:29:33 PM(UTC)  | Reason: Not specified

bigdessert  
#2 Posted : Friday, April 29, 2011 10:16:00 AM(UTC)
bigdessert


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Medals: ScreenConnect Advisor: Focus Group MemberLevel 3: Shirt off your back! Received 25 Thanks!

Joined: 9/13/2010(UTC)
Posts: 708
Location: Minnesota

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Was thanked: 44 time(s) in 32 post(s)
I also had this happen yesterday on a win7 pro box when going into the network adapter ipv4 configuration. The client could move the mouse and I could see it move, but until the client closed that window I could not move the mouse.
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