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Jpikcells  
#1 Posted : Friday, February 8, 2019 10:34:15 AM(UTC)
Jpikcells


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Joined: 12/17/2018(UTC)
Posts: 3
United Kingdom

Hi,

We are experiencing this on Windows10 machines where turning on Blank Guest monitor shows the black screen with text locally and on the remote connected machine (meaning the remote user cannot see anything on the screen)

Client version is 6.9.21691.6956

Win10 version is 10.0.1.17763


Any ideas?

Scott  
#2 Posted : Wednesday, February 20, 2019 3:04:14 PM(UTC)
Scott


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United States

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@Jpikcells did the updates resolve the issue? If so, to which build did you upgrade?

Also, on machine(s) where this was happening, are they laptops plugged into external monitors or just normal desktop computers?
ScreenConnect Team
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