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#1 Posted : Tuesday, January 15, 2019 5:23:54 PM(UTC)

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user installing the unattended msi client software on what is allegedly a new Windows 10 PC

got the error title "ScreenConnect Client (74.....)"

and the message "The specified account already exists" with an OK button

I haven't seen this before and nothing comes up on searches at least not in connection to screenconnect

anyone else seen this?


#2 Posted : Monday, January 21, 2019 6:28:31 PM(UTC)

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Can't say that I've seen it before, have you tried giving our support team a shout?

There's a way via msiexec to create a verbose logging file which is typically more helpful with these kinds of issues, they can help you create that file.
ScreenConnect Team
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