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evputten  
#1 Posted : Tuesday, December 18, 2018 7:22:34 PM(UTC)
evputten


Rank: Member

Medals: ScreenConnect Advisor: Focus Group MemberLevel 1: Random Act of Kindness! Received One Thanks!

Joined: 7/25/2015(UTC)
Posts: 82
Netherlands
Location: Moerkapelle

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Was thanked: 4 time(s) in 4 post(s)
Hi,
When a current fine working Mac OSX unattended agent upgrades to Mac OSX 10.14 (Mojave) you can still access the Mac but keyboard and mouse are blocked.

You can fix this in the Security Panel by allowing the Screenconnect, sorry ConnectWise Control, agent to access the system fully.

However this means you have to ask the user to do it for you as you can't type in the meantime.

Does anybody know of a way to fix this ?
You can run scripts through Commmand Line = Terminal on the Mac
I know it has something to do with the GateKeeper.

Strange thing is you can do a reinstall without a problem.

Anybody got a clue ?

The Guest version of the Agent does not have this limitation.

Kind regards,
Erik.

aslee  
#2 Posted : Tuesday, December 18, 2018 11:44:53 PM(UTC)
aslee


Rank: Newbie

Joined: 4/27/2015(UTC)
Posts: 27
Japan

Thanks: 6 times
Was thanked: 2 time(s) in 2 post(s)
You should read this thread:
https://control.product....acos-1014-mojave-clients

and

https://control.product....pics/2046-sign-macos-app

Edited by user Tuesday, December 18, 2018 11:45:33 PM(UTC)  | Reason: Not specified

thanks 1 user thanked aslee for this useful post.
evputten on 12/19/2018(UTC)
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