logo
Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Options
Go to last post Go to first unread
jrau  
#1 Posted : Tuesday, November 13, 2018 9:43:34 PM(UTC)
jrau


Rank: Guest

Joined: 11/13/2018(UTC)
Posts: 1
United States
Location: Virginia

I have a guest client that stopped working one day. I finally found the time to go out there, and it seems that the software is crashing immediately. The services also won't start.

I got these from Event Viewer:

Quote:
Faulting application name: ScreenConnect.WindowsClient.exe, version: 6.4.15787.6556, time stamp: 0x5a317dbb
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24260, time stamp: 0x5b9470f4
Exception code: 0xe0434352
Fault offset: 0x000000000000bded
Faulting process id: 0x1170
Faulting application start time: 0x01d47b98a91c1a88
Faulting application path: C:\Program Files (x86)\ScreenConnect Client (d0549e663a15b8ee)\ScreenConnect.WindowsClient.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: e7d60a53-e78b-11e8-9aeb-842b2bb4c887


Quote:
Application: ScreenConnect.WindowsClient.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at System.Object.GetType()
at ScreenConnect.ReflectionExtensions.GetFieldValue(System.Object, System.String)
at ScreenConnect.WindowsClientExtensions.OpenDeploymentManifestStream()
at ScreenConnect.WindowsClientExtensions.ExtractManifestAttachmentsIfFirstRun()
at ScreenConnect.Program.Main(System.String[])


I've tried reinstalling the software multiple times. Tried old install files. Same issue. But it can view other clients.
Scott  
#2 Posted : Wednesday, November 14, 2018 2:04:41 PM(UTC)
Scott


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
Posts: 2,830
United States

Thanks: 3 times
Was thanked: 348 time(s) in 300 post(s)
Just to be completely clear, we're talking about the Access client software, correct?

Is there an entry for the service within the registry? It should be found at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ScreenConnect Client (xxx) by default.
ScreenConnect Team
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.