 Rank: Newbie Joined: 11/12/2018(UTC)
Posts: 19
Thanks: 8 times
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I'm really impressed with your product overall. I love the power and flexibility of the management interface. It's truly amazing.
Unfortunately, I've tested Remote Access on two servers now and the quality is just really bad. Both servers I tested are on the Gigabit LAN. One is a Dell R910 and the other an HP Z800 - Both very capable machines. I have confirmed a sustained 800Mbps connection between the two. Still, the quality of the remote access session is 5-10 times worse than RDP or TeamViewer, not only for FMV but for input latency.
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 Rank: Administration Medals:  Joined: 3/28/2014(UTC) Posts: 2,830  Thanks: 3 times
Was thanked: 348 time(s) in 300 post(s)
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What type of driver(s) are in use on these servers? Are they Matrox brand drivers by chance?
If you Blank the Guest's Monitor from the Essentials control panel and wait 5-10 seconds, does performance improve? |
ScreenConnect Team |
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Rank: Newbie Joined: 11/12/2018(UTC)
Posts: 19
Thanks: 8 times
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HP Z800: This machine has an NVidia GTX780 card and driver. When I blank the screen it actually blanks on my access session too... It's Windows Server 2012. Dell R910: I'm actually accessing a VM on this VMWare host. It is an NVidia grid card with the NVidia driver. Blanking the screen here functioned properly but did not improve performance. Watching a YouTube video is still maybe 2 frames per second. This VM runs Windows 10. Edited by user Tuesday, November 13, 2018 4:28:17 PM(UTC)
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Rank: Administration Medals: Joined: 3/28/2014(UTC) Posts: 2,830 Thanks: 3 times
Was thanked: 348 time(s) in 300 post(s)
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Ah, thanks for clarifying. We have a known issue with specific Matrox brand video drivers that have an abysmal transfer rate for bitmap images between video and system memory. This doesn't sound like the situation here, however.
Our Relay traffic is implemented via TCP and I would not expect to be able to watch a youtube video in realtime. With that said, we have optimized the encoding/decoding for typical remote support/access use. I would recommend giving our Support team a shout just to rule out anything glaringly obvious. |
ScreenConnect Team |
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Rank: Newbie Joined: 11/12/2018(UTC)
Posts: 19
Thanks: 8 times
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We don't actually intend to watch videos real-time, it's just an easy benchmark for other remote software. I will reach out to support when I have time. Edited by user Tuesday, November 13, 2018 5:12:03 PM(UTC)
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Rank: Newbie Joined: 11/12/2018(UTC)
Posts: 19
Thanks: 8 times
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I just wanted to follow up to say that we replaced our main router at our office due to some issues and it seems to have helped this as well.
I really love this software, despite a few idiosyncrasies. It's brilliant.
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