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#1 Posted : Tuesday, August 28, 2018 7:28:06 PM(UTC)

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Joined: 7/13/2016(UTC)
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Location: Uruguay

Hi all, what could be the problem with our ScreenConenct?
We are trying to support android clients from the web interface, I can connect to the android device and send messages to the user, but I can't get the mobile device to share the screen.
Sorry for my bad english and thanks in advance.

#2 Posted : Friday, September 7, 2018 12:09:38 PM(UTC)

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Which specific Android devices have you seen this behavior on?

Also, are you using ConnectWise Control on premise or are you hosted in our cloud? If you're in the cloud, which license package are you using?
ScreenConnect Team
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