 Rank: Guest Joined: 8/16/2018(UTC)
Posts: 4
Location: Las Vegas
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When I access my remote host, all I get is a black screen. I know the machine is online because I have other remote access tools that allow me to access it. What software changes were made after 8/13 (when we paid for it) that would cause this? My patience is wearing thin. Also getting "waiting for host" when I know the host is online (I have other remote access solutions that report it online). Before 8/13, when we were still on the trial, we did not experience this. Thank you in advance. Edited by user Sunday, August 19, 2018 11:41:33 PM(UTC)
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 Rank: Advanced Member Medals:  Joined: 8/9/2013(UTC)
Posts: 82
Location: UK
Thanks: 1 times
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I'm just a user, but are you on the hosted or self-hosted option? I don't think I've had a black screen in so long that I can't remember why might have caused it. But I'd start by taking one system and removing the existing install, and then installing again. If that works, then perhaps it is a "security key" thing that gets changed on moving from trial. Just a suggestion though - if you can't get it working, contact support by more direct channels.
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Rank: Guest Joined: 8/16/2018(UTC)
Posts: 4
Location: Las Vegas
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Thanks for the reply.
Not sure what you mean by "hosted or self-hosted". Please clarify. These computers are unattended. I have tried upgrading the instance to the latest stable release and also updated the software on the remote computers to that release.
It's not as if I can never access the computers remotely. It's just not 100% available.
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Rank: Advanced Member Medals:   Joined: 4/1/2014(UTC) Posts: 234  Location: Raleigh Thanks: 4 times
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Basically i believe bnx2014 is asking if you are using the cloud based server or if your server is in-house.
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Rank: Guest Joined: 8/16/2018(UTC)
Posts: 4
Location: Las Vegas
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We are using the cloud based server. No in-house server.
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Rank: Advanced Member Medals: Joined: 1/29/2014(UTC) Posts: 130  Location: Indianapolis, IN Thanks: 2 times
Was thanked: 21 time(s) in 21 post(s)
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 1 user thanked SoCo_Systems for this useful post.
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Rank: Guest Joined: 8/16/2018(UTC)
Posts: 4
Location: Las Vegas
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Thanks for the reply. I have already submitted a ticket to support. I just thought I would check with the user community.
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