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carl0s  
#1 Posted : Sunday, August 5, 2018 1:59:18 PM(UTC)
carl0s


Rank: Advanced Member

Joined: 1/15/2014(UTC)
Posts: 45
United Kingdom
Location: Manchester

Hi. I've lost the sc database.

Is there anything I can set which will allow the clients to auto-add themselves?
carl0s  
#2 Posted : Sunday, August 5, 2018 2:35:23 PM(UTC)
carl0s


Rank: Advanced Member

Joined: 1/15/2014(UTC)
Posts: 45
United Kingdom
Location: Manchester

I can see there is a public key mismatch on an existing client that's trying to reconnect.

Edited by user Sunday, August 5, 2018 2:46:21 PM(UTC)  | Reason: Not specified

carl0s  
#3 Posted : Sunday, August 5, 2018 4:35:17 PM(UTC)
carl0s


Rank: Advanced Member

Joined: 1/15/2014(UTC)
Posts: 45
United Kingdom
Location: Manchester

I tricked the scammer into sending me the web.config back as proof they could fix it. I renamed it to setup.log.rapid
Now because it has the correct AsymmetricKey, all the clients are auto-adding themselves back in.

phew.

got few more things to fix yet though. then I really ought to get this old machine having backups
carl0s  
#4 Posted : Monday, August 6, 2018 8:50:49 PM(UTC)
carl0s


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Posts: 45
United Kingdom
Location: Manchester

:tumbleweed:
Scott  
#5 Posted : Wednesday, August 8, 2018 12:30:41 PM(UTC)
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So just to recap what you most likely saw and in case anyone else has a similar question in the future; the database stores information related to session activity but not the actual sessions themselves. If the database is lost then the clients will still callback and just be repopulated as they reconnect.

When backing up an instance of Control there is really only one absolute mission-critical file, the web.config. This file contains the AsymmetricKey. If a client calls back and sees any key other than the exact one they expect they will not reconnect (as @carl0s demonstrated above). The client will continue to attempt to call back even if there is a key mismatch until the client software is uninstalled or the correct key is returned to the web.config.

While we typically do recommend full-installation backups (as instructed here), only the web.config is required to recover from a total server/filesystem loss.
ScreenConnect Team
Summo  
#6 Posted : Friday, August 10, 2018 7:57:21 AM(UTC)
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Originally Posted by: carl0s Go to Quoted Post
I tricked the scammer into sending me the web.config back as proof they could fix it.


Love that! BigGrin

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