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BlueCapIT		#1 Posted : Thursday, May 3, 2018 1:51:02 PM(UTC)
Rank: Guest Joined: 5/3/2018(UTC) Posts: 3 Location: Maryland		Hello- I can't seem to transfer any files to clients when I'm connected to them. I can't copy/paste and when I choose the File Transfer module when connected, the Send Files button is grayed out. Any ideas what maybe going on ? thanks for your help!!
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Scott		#2 Posted : Thursday, May 3, 2018 1:54:31 PM(UTC)
Rank: Administration Medals: Joined: 3/28/2014(UTC) Posts: 2,862 Thanks: 3 times Was thanked: 351 time(s) in 303 post(s)		Heyo, Does your role have the permission to TransferFilesInSession? You can review what permissions are allocated to which roles from the Security tab on the Administration page.
		ScreenConnect Team
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BlueCapIT		#3 Posted : Thursday, May 3, 2018 5:37:05 PM(UTC)
Rank: Guest Joined: 5/3/2018(UTC) Posts: 3 Location: Maryland		sorry, but, I can't find where the Administration page is (or the security tab)...I am only using the free version of Control if that makes a difference....thx
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BlueCapIT		#4 Posted : Thursday, May 3, 2018 8:38:52 PM(UTC)
Rank: Guest Joined: 5/3/2018(UTC) Posts: 3 Location: Maryland		yeah, looks like the free version of Control does not have the "security tab"....I'm now wondering if the free version does not have the transfer files feature at all ?
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evputten		#5 Posted : Friday, May 4, 2018 7:11:25 AM(UTC)
Rank: Member Medals: Joined: 7/25/2015(UTC) Posts: 98 Location: Moerkapelle Thanks: 3 times Was thanked: 6 time(s) in 6 post(s)		The free version does not have extensions as far as I know. The File Transfer option is an extension.... Kind regards, Erik
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Michael L		#6 Posted : Tuesday, May 8, 2018 12:52:43 PM(UTC)
Rank: Administration Medals: Joined: 8/18/2015(UTC) Posts: 98 Thanks: 8 times Was thanked: 14 time(s) in 12 post(s)		Hi all, The free license does allow you to install extensions, but does not include file transfer (so the file transfer extension won't work): https://www.connectwise....icing_compare-plans.ashx -Michael
		ConnectWise Control (ScreenConnect) Support Team
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