 Rank: Guest Joined: 5/3/2018(UTC) Posts: 3  Location: Maryland
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Hello-
I can't seem to transfer any files to clients when I'm connected to them. I can't copy/paste and when I choose the File Transfer module when connected, the Send Files button is grayed out. Any ideas what maybe going on ? thanks for your help!!
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 Rank: Administration Medals:  Joined: 3/28/2014(UTC) Posts: 2,862  Thanks: 3 times Was thanked: 351 time(s) in 303 post(s)
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Heyo,
Does your role have the permission to TransferFilesInSession?
You can review what permissions are allocated to which roles from the Security tab on the Administration page. |
ScreenConnect Team |
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 Rank: Guest Joined: 5/3/2018(UTC) Posts: 3  Location: Maryland
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sorry, but, I can't find where the Administration page is (or the security tab)...I am only using the free version of Control if that makes a difference....thx
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 Rank: Guest Joined: 5/3/2018(UTC) Posts: 3  Location: Maryland
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yeah, looks like the free version of Control does not have the "security tab"....I'm now wondering if the free version does not have the transfer files feature at all ?
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 Rank: Member Medals:   Joined: 7/25/2015(UTC) Posts: 98  Location: Moerkapelle Thanks: 3 times Was thanked: 6 time(s) in 6 post(s)
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The free version does not have extensions as far as I know. The File Transfer option is an extension....
Kind regards, Erik
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 Rank: Administration Medals:  Joined: 8/18/2015(UTC) Posts: 98   Thanks: 8 times Was thanked: 14 time(s) in 12 post(s)
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ConnectWise Control (ScreenConnect) Support Team |
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