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#1 Posted : Friday, April 27, 2018 9:58:39 AM(UTC)

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Joined: 4/13/2018(UTC)
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Every time I connect to a client I get the message:
A new version of the ConnectWiseControl client is available

When I try to install it I get the message:
This install has incomplete information to connect. If you originally deployed under group policy, this installer package must also be deployed under group policy.

I did not originally deploy under group policy.

Please advise.

Thank you.

#2 Posted : Friday, April 27, 2018 11:35:56 AM(UTC)

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Can you generate a msiexec logfile and PM its contents to me?

You can generate it with the following command:

msiexec /i ScreenConnect.ClientSetup.exe /Lv* install.log
ScreenConnect Team
#3 Posted : Friday, May 4, 2018 3:48:21 PM(UTC)

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Joined: 12/16/2016(UTC)
Posts: 16
United States
Location: nj

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I receive the same error when the auto-upgrade attempts on Most of my workstations. If I chose to reset my join method, then re-download the program from there it upgrades fine. This has been the case, so far as I can remember, since 6.5
#4 Posted : Thursday, February 21, 2019 1:05:04 AM(UTC)

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Joined: 5/14/2015(UTC)
Posts: 12

Any updates on this? This is infuriating, and has been happening for 3-4 updates now.
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