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SteveInEngland  
#1 Posted : Thursday, April 5, 2018 6:31:14 AM(UTC)
SteveInEngland


Rank: Guest

Joined: 10/5/2016(UTC)
Posts: 5
United Kingdom
Location: London

I recently had to move my installation to a different server but now there are no thumbnail previews.

I took a copy of the C:\Program Files(x86)\ScreenConnect folder, installed ScreenConnect on the new server and dumped the old folder over the top. Everything works fine except the thumbnail previews are not showing.

Is there a way to regenerate thumbnails, maybe delete the cache and let them regenerate? p.s. I have tried Firefox, Chrome, Yandex and IE to no avail. I've tried installing Thumbnail Expand extension as well, still no thumbnails.

Steve

Edited by user Friday, April 6, 2018 8:40:45 AM(UTC)  | Reason: Not specified

SteveInEngland  
#2 Posted : Friday, April 6, 2018 9:23:52 AM(UTC)
SteveInEngland


Rank: Guest

Joined: 10/5/2016(UTC)
Posts: 5
United Kingdom
Location: London

[Solved]

I removed the whole ScreenConnect installation
I have now re-installed
I have now built a dummy client and attached - thumbnail preview working
I have now copied over ONLY the Session.db - thumbnail preview working
I have now copied over web.config - thumbnail preview working

Everything is working as it should. I had to stop the ScreenConnect services to copy the Session.db.

Steve
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