The ConnectWise Control forum has moved to ConnectWise University! This forum has been locked and is in read-only mode. Click here for instructions on how to access the new forum.

Welcome Guest! You can not login or register.



Go to last post Go to first unread
#1 Posted : Tuesday, March 20, 2018 7:12:38 PM(UTC)

Rank: Newbie

Joined: 8/18/2015(UTC)
Posts: 5
United States

We are using Connectwise Control 6.5 on prem. When you use the access clients to remote control a computer from Linux or Mac, it works immediately. Since 6.5 we've noticed on our Windows computers, it pauses for a bit after connecting, you cannot click on things on the remote computer. Nothing happens. After a minute or two, sometimes with closing the remote control window and re-joining the session, it works fine. Till the next computer.

Has anyone else seen this?

Matt Highsmith  
#2 Posted : Tuesday, March 20, 2018 7:23:10 PM(UTC)
Matt Highsmith

Rank: Advanced Member

Medals: ScreenConnect Advisor: Focus Group MemberLevel 2: Lent a Helping Hand! 10 Thanks!

Joined: 4/1/2014(UTC)
Posts: 234
United States
Location: Raleigh

Thanks: 4 times
Was thanked: 16 time(s) in 12 post(s)
I have not seen that behavior with 6.5 or 6.6
#3 Posted : Tuesday, March 20, 2018 8:31:46 PM(UTC)

Rank: Newbie

Joined: 12/16/2016(UTC)
Posts: 16
United States
Location: nj

Thanks: 2 times
I have seen this on all versions if connecting to a just created access session from support (Install access from support session). I will sometimes still see the cmd prompt running scripts for a brief second. Is the delay huge? Im talking mine, like 1-2 seconds and its rare
#4 Posted : Monday, April 9, 2018 12:31:11 PM(UTC)

Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
Posts: 2,862
United States

Thanks: 3 times
Was thanked: 351 time(s) in 303 post(s)
@jmp242 does this happen everytime when connecting to any remote machine? Does it only happen with specific machines?

Also which exact version of ConnectWise Control are you using and on what OS is the server software installed?
ScreenConnect Team
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.