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einars  
#1 Posted : Wednesday, February 28, 2018 1:13:58 PM(UTC)
einars


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We have latest stable SC version on Linux server.
When user logs in and then quickly clicks on Access, while something still loads on page. It shows following error.
Also it it happens in other places when user clicks on menu items while something still loads on page.
When we hit refresh on error page it opens desired page.

Error

Ben B  
#2 Posted : Thursday, March 1, 2018 1:17:13 AM(UTC)
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Something about your server's Web.Override.resx file is incorrect (this file contains whatever customizations you've made to your web resources via the Appearance tab).

Not sure what's wrong, but you can temporarily move the Override.resx out of /opt/screenconnect/App_WebResources to use default web resources values while investigating.

It's unclear how there'd be a sharing violation on the override. That typically indicates there's been an attempt to concurrently read/write to the file.

Edited by user Thursday, March 1, 2018 1:28:50 AM(UTC)  | Reason: Not specified

ScreenConnect Team
einars  
#3 Posted : Thursday, March 15, 2018 7:08:05 AM(UTC)
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Hi,

Finally had time to investigate this. Problem was with our background picture. Apparently it is too big and error happens when SC tries to load it.
We use this same picture for almost 3 years and problem started to happen with 6.5 I think.
Here is our problematic Web.Override file http://a.ind.lv/Web.Override.resx
Scott  
#4 Posted : Thursday, March 15, 2018 2:52:58 PM(UTC)
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Thanks for the follow up. I just tried to replicate the issue with your specified resx file and I wasn't able to.

What distro is running on the server?

Roughly how powerful is the machine itself? How many cores? How much RAM? Is it a SSD?

Also can you specify the exact steps required to replicate?
ScreenConnect Team
einars  
#5 Posted : Thursday, March 15, 2018 3:21:44 PM(UTC)
einars


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Distro is Debian 9.4
Intel(R) Core(TM) i3-4370, 8Gb RAM, WD 10k HDD.
We run only few small other apps on this server, so I don`t think power is issue.

For example when I quickly change tabs in Admin and switch to different tab while previous is still loading, then this error shows up.
Now, when custom background is disabled, tabs changes quickly.

I tried to compact background image to smaller size (now Web.Override file is 148KB), but then background just stays blank in front page and when I try to open Apperance tab it shows Error popup Internal server error.
Scott  
#6 Posted : Monday, March 19, 2018 11:53:35 AM(UTC)
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Thanks for that additional info. I also doubt that it's a server-resource issue, but it's an easy possibility to knock out.

Is the server hosted remotely in another location or is it in-house? The problem is potentially due to the request changing while a resource is loading across the pipe, which is why I'm asking that.
ScreenConnect Team
einars  
#7 Posted : Monday, March 19, 2018 1:05:42 PM(UTC)
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Server is hosted in-house ant it is bare-metal server.
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