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#1 Posted : Monday, January 8, 2018 12:27:38 AM(UTC)

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Joined: 5/7/2017(UTC)
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When I click on the Windows notification overflow arrow, I see the screenconnect icon.
When I scroll over it, I get the message that it's "Waiting for available lice...".
I think this started when I was trying to make a new connection at some point.
Generally, things are working well.
But this looks like a process that should be shut down.
How do I do that?

Michael L  
#2 Posted : Monday, January 8, 2018 1:23:34 PM(UTC)
Michael L

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You'll see that message if your license doesn't allow any new Access clients to check in because you've reached your limit. For example, the Access 25 cloud license allows you to have 25 clients checked in at any given time. You can still install the client on machines 26+, but only the first 25 will be able to come online in the interface. Any additional machines will just wait until one of the first 25 goes offline before they'll appear. The Free license allows 3 Access clients to be checked in.

I hope this helps!

Edited by user Tuesday, January 9, 2018 1:39:23 PM(UTC)  | Reason: Not specified

ConnectWise Control (ScreenConnect) Support Team
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