I've been using triggers for months to notify me on various devices via
Integromat. For the last couple weeks - since installing 6.4.15787.6556 - the triggers no longer fire. This was the perfect solution for immediate notification of chat messages, and now it's not working at all.
I continue to use an email trigger that is also configured (the Integromat hook is action#2), but email is not immediate, and isn't nearly as responsive as clicking a link in a popup and getting on the client machine in 2 seconds flat.
To setup the Integromat hook:
1) Setup an account with
Integromat.
2) Create a new scenario. Use a "webhook" template.
3) Add a Router from the Webhook.
4) Add a "Webhook response" and a "Google Chrome notification"
5) Set the webhook response value to 200 and any text response.
6) Install the Integromat chrome extension
7) Set the chrome notification to the ID of your extension installation
8) Go back to you CC installation, Admin, Triggers.
9) Add a new trigger with an HTTP action. Set the filter to "Event.EventType = 'SentMessage' AND Connection.ProcessType = 'Guest'"
10) Set the URL of the action to the hook URL generated for your Webhook object.
11) Add parameters as you like. I recommend:
HTTP Method: POST
Content Type: application/x-www-form-urlencoded
Body: GUID={Session.SessionID}&Name={Session.Name}&EventType=Message&Body={Event.Data}
12) In the Google Chrome Notification set the following parameters (change the domain name to yours, of course):
Body: {{1.EventType}}: {{1.Body}}
URL address: https://example.com/Host#Access/All//{{1.GUID}}
Icon: {{1.Icon}}
13) Save.
Now from one of your devices send a message. You should get a Chrome notification via Integromat directly if Chrome is open. If not, it'll appear the second you open Chrome.
You can setup multiple devices in step 7 above, so it can notify each of your computers, staff and so on.
You can also filter them based on additional values. For example, if you only want certain staff to be alerted when a message is from a device in the Contoso organization, create an additional trigger and add "Session.CustomProperty1 = 'Contoso'" to the filter. Assign all the staff Integromat IDs in step 7 that work with Contoso and you're done.
