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extensions not showing for any role other than Cloud Account Administrator
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jdiercks  
#1 Posted : Monday, November 27, 2017 8:22:53 PM(UTC)
jdiercks


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Joined: 11/27/2017(UTC)
Posts: 2
Hi,

I've installed a few extensions such as Reports and Remote System Diagnostics, but they only seem to be accessible if I am logged on as the Cloud Account Administrator. If I log on as a user with the Administrator Role (which has all permissions enabled), the extensions' toolbar icons and menu items do not appear.

Am I missing something?

Thanks.

--Jon
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Ben B  
#2 Posted : Monday, November 27, 2017 8:38:48 PM(UTC)
Ben B


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Originally Posted by: jdiercks Go to Quoted Post
Hi,

I've installed a few extensions such as Reports and Remote System Diagnostics, but they only seem to be accessible if I am logged on as the Cloud Account Administrator. If I log on as a user with the Administrator Role (which has all permissions enabled), the extensions' toolbar icons and menu items do not appear.

Am I missing something?

Thanks.

--Jon


Hi Jon,

I wasn't able to reproduce the behavior you describe on our cloud instance of Control on version 6.4.15361. I logged into the instance as an instance admin (not the cloud account admin) and was able to view and interact with the extensions tab without issue. I was able to launch the Report Manager modal without issue as well.

If you don't mind, could you attach or link an image that depicts what you're seeing?

Cheers,
Ben
ScreenConnect Team
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jdiercks  
#3 Posted : Wednesday, November 29, 2017 12:32:17 AM(UTC)
jdiercks


Rank: Guest

Joined: 11/27/2017(UTC)
Posts: 2
Figured out what I was doing wrong. User "Jon" had both the Administrator Role and a more restrictive "Host" Role assigned. Apparently the most restricted Role wins. I removed the Host Role and all is well. Thanks.
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