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extensions not showing for any role other than Cloud Account Administrator
 Rank: Guest Joined: 11/27/2017(UTC) Posts: 2
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Hi,
I've installed a few extensions such as Reports and Remote System Diagnostics, but they only seem to be accessible if I am logged on as the Cloud Account Administrator. If I log on as a user with the Administrator Role (which has all permissions enabled), the extensions' toolbar icons and menu items do not appear.
Am I missing something?
Thanks.
--Jon
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 Rank: Administration Medals:  Joined: 10/2/2015(UTC) Posts: 329
Thanks: 1 times Was thanked: 71 time(s) in 63 post(s)
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Originally Posted by: jdiercks  Hi,
I've installed a few extensions such as Reports and Remote System Diagnostics, but they only seem to be accessible if I am logged on as the Cloud Account Administrator. If I log on as a user with the Administrator Role (which has all permissions enabled), the extensions' toolbar icons and menu items do not appear.
Am I missing something?
Thanks.
--Jon Hi Jon, I wasn't able to reproduce the behavior you describe on our cloud instance of Control on version 6.4.15361. I logged into the instance as an instance admin (not the cloud account admin) and was able to view and interact with the extensions tab without issue. I was able to launch the Report Manager modal without issue as well. If you don't mind, could you attach or link an image that depicts what you're seeing? Cheers, Ben |
ScreenConnect Team |
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 Rank: Guest Joined: 11/27/2017(UTC) Posts: 2
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Figured out what I was doing wrong. User "Jon" had both the Administrator Role and a more restrictive "Host" Role assigned. Apparently the most restricted Role wins. I removed the Host Role and all is well. Thanks.
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