logo

The ConnectWise Control forum has moved to ConnectWise University! This forum has been locked and is in read-only mode. Click here for instructions on how to access the new forum.

Welcome Guest! You can not login or register.

Notification

Icon
Error

Options
Go to last post Go to first unread
dperdue  
#1 Posted : Thursday, March 30, 2017 10:00:06 PM(UTC)
dperdue


Rank: Guest

Joined: 3/30/2017(UTC)
Posts: 1
United States

I have a blank, black screen when connecting to a machine running Ubuntu 14.04.

Here's what my java -version command outputs.

Code:
java version "1.7.0_121"
OpenJDK Runtime Environment (IcedTea 2.6.8) (7u121-2.6.8-1ubuntu0.14.04.3)
OpenJDK 64-Bit Server VM (build 24.121-b00, mixed mode)


Here's all of my log file:
Code:
2017-03-29 06:45:01.966 -0400 Exception:
java.net.SocketException: Socket closed
        at java.net.SocketInputStream.read(SocketInputStream.java:191)
        at java.net.SocketInputStream.read(SocketInputStream.java:122)
        at com.screenconnect.NetworkConnection$1.needsBufferCycled(NetworkConnection.java:32)
        at com.screenconnect.BufferStream.onNeedsBufferCycled(BufferStream.java:78)
        at com.screenconnect.BufferStream.requestBufferCount(BufferStream.java:63)
        at com.screenconnect.BlockBufferReadStream.read(BlockBufferReadStream.java:79)
        at com.screenconnect.Extensions.readUnsignedByteDefault(Extensions.java:1006)
        at com.screenconnect.BlockBufferReadStream.readUnsignedByte(BlockBufferReadStream.java:63)
        at com.screenconnect.BlockBufferReadStream$NativeStream.read(BlockBufferReadStream.java:110)
        at java.io.DataInputStream.readByte(DataInputStream.java:265)
        at com.screenconnect.MessageSerializer.deserialize(MessageSerializer.java:97)
        at com.screenconnect.EndPointManager.receiveMessage(EndPointManager.java:121)
        at com.screenconnect.EndPointManager$SocketEndPointManager.runIncomingThread(EndPointManager.java:319)
        at com.screenconnect.EndPointManager$SocketEndPointManager.access$100(EndPointManager.java:133)
        at com.screenconnect.EndPointManager$SocketEndPointManager$1.run(EndPointManager.java:197)
        at java.lang.Thread.run(Thread.java:745)
2017-03-30 06:13:16.382 -0400 Exception:
java.net.SocketException: Socket closed
        at java.net.SocketInputStream.read(SocketInputStream.java:191)
        at java.net.SocketInputStream.read(SocketInputStream.java:122)
        at com.screenconnect.NetworkConnection$1.needsBufferCycled(NetworkConnection.java:32)
        at com.screenconnect.BufferStream.onNeedsBufferCycled(BufferStream.java:78)
        at com.screenconnect.BufferStream.requestBufferCount(BufferStream.java:63)
        at com.screenconnect.BlockBufferReadStream.read(BlockBufferReadStream.java:79)
        at com.screenconnect.Extensions.readUnsignedByteDefault(Extensions.java:1006)
        at com.screenconnect.BlockBufferReadStream.readUnsignedByte(BlockBufferReadStream.java:63)
        at com.screenconnect.BlockBufferReadStream$NativeStream.read(BlockBufferReadStream.java:110)
        at java.io.DataInputStream.readByte(DataInputStream.java:265)
        at com.screenconnect.MessageSerializer.deserialize(MessageSerializer.java:97)
        at com.screenconnect.EndPointManager.receiveMessage(EndPointManager.java:121)
        at com.screenconnect.EndPointManager$SocketEndPointManager.runIncomingThread(EndPointManager.java:319)
        at com.screenconnect.EndPointManager$SocketEndPointManager.access$100(EndPointManager.java:133)
        at com.screenconnect.EndPointManager$SocketEndPointManager$1.run(EndPointManager.java:197)
        at java.lang.Thread.run(Thread.java:745)


The times of the log file entries don't seem to correspond with restarting the service or trying to connect to it.

Any help in resolving this would be greatly appreciated.

Scott  
#2 Posted : Tuesday, April 11, 2017 1:41:46 PM(UTC)
Scott


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
Posts: 2,862
United States

Thanks: 3 times
Was thanked: 351 time(s) in 303 post(s)
What desktop environment is installed?

Does it happen everytime you connect to the machine? Have you ever been able to capture the desktop?

If the mouse is moved on the remote machine when you're connected, do you see the mouse move via ScreenConnect?
ScreenConnect Team
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.