 Rank: Guest Joined: 4/13/2018(UTC) Posts: 2  Thanks: 1 times
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Every time I connect to a client I get the message:
A new version of the ConnectWiseControl client is available
When I try to install it I get the message:
This install has incomplete information to connect. If you originally deployed under group policy, this installer package must also be deployed under group policy.
I did not originally deploy under group policy.
Please advise.
Thank you.
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 Rank: Administration Medals:  Joined: 3/28/2014(UTC) Posts: 2,862 Thanks: 3 times
Was thanked: 351 time(s) in 303 post(s)
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Can you generate a msiexec logfile and PM its contents to me?
You can generate it with the following command:
msiexec /i ScreenConnect.ClientSetup.exe /Lv* install.log |
ScreenConnect Team |
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 Rank: Newbie Joined: 12/16/2016(UTC) Posts: 16 Location: nj Thanks: 2 times
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I receive the same error when the auto-upgrade attempts on Most of my workstations. If I chose to reset my join method, then re-download the program from there it upgrades fine. This has been the case, so far as I can remember, since 6.5
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 Rank: Member Joined: 5/14/2015(UTC) Posts: 12 
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Any updates on this? This is infuriating, and has been happening for 3-4 updates now.
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