logo

The ConnectWise Control forum has moved to ConnectWise University! This forum has been locked and is in read-only mode. Click here for instructions on how to access the new forum.

Welcome Guest! You can not login or register.

Notification

Icon
Error

Options
Go to last post Go to first unread
N8.SC  
#1 Posted : Wednesday, February 6, 2019 5:26:47 PM(UTC)
N8.SC


Rank: Guest

Joined: 2/6/2019(UTC)
Posts: 3
Location: Seattle

Hi all,
I have a self hosted ScreenConnect server that I inherited. It is an old build. 4.5 I believe (I'll confirm when I'm back in the office).

As of yesterday I users with YubiKeys are no longer able to login. They put in their usersname & password and hit enter. It takes them to the second screen for the YubiKey OTP entry and when that is inputted, it just fails.

After digging around for awhile, I believe it is related to:

https://status.yubico.co...ts-and-old-tls-versions/
https://status.yubico.co.../08/centos-6-and-tls1-2/

But I have no idea how to fix this. I'm running this on a Debian build. Sorry for the lack of detail but again, I inherited it and don't know all the details. I can provide additional info if needed.

BTW, boss says upgrading ScreenConnect is not an option right now :-(

Thanks
N8

N8.SC  
#2 Posted : Thursday, February 7, 2019 12:58:07 AM(UTC)
N8.SC


Rank: Guest

Joined: 2/6/2019(UTC)
Posts: 3
Location: Seattle

Originally Posted by: N8.SC Go to Quoted Post
It is an old build. 4.5 I believe (I'll confirm when I'm back in the office).


Just checked. It is actually 5.1.

VentureGT  
#3 Posted : Thursday, February 7, 2019 4:35:26 PM(UTC)
VentureGT


Rank: Newbie

Joined: 2/13/2013(UTC)
Posts: 1
Location: Indiana

Thanks: 3 times
I'm having an issue with yubikeys as well, but on the very latest version. After entering the token we get this error: The remote server returned an error: (410) Gone. Sometimes, if i click the login button enough times it'll let me in, which is a bit concerning. Today is not one of those days.
Scott  
#4 Posted : Thursday, February 7, 2019 7:43:27 PM(UTC)
Scott


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
Posts: 2,862
United States

Thanks: 3 times
Was thanked: 351 time(s) in 303 post(s)
We have a Tech Bulletin on our KB here about the topic.

We're in the process of updating our build of mono which should include the required TLS changes. I'm not exactly sure when it'll be ready though, hopefully by 7.0's release.
ScreenConnect Team
N8.SC  
#5 Posted : Thursday, February 7, 2019 8:04:47 PM(UTC)
N8.SC


Rank: Guest

Joined: 2/6/2019(UTC)
Posts: 3
Location: Seattle

Originally Posted by: Scott Go to Quoted Post
We have a Tech Bulletin on our KB here about the topic.

We're in the process of updating our build of mono which should include the required TLS changes. I'm not exactly sure when it'll be ready though, hopefully by 7.0's release.


I would like to stress how critical this is for us. We really need the fix for this ASAP. Any estimate of timeline would be appreciated as it would help us determine our course of action. I understand that it wouldn't be anything written in stone but it would be appreciated.

Regards,
n8
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.