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#1 Posted : Tuesday, November 13, 2018 9:43:34 PM(UTC)

Rank: Guest

Joined: 11/13/2018(UTC)
Posts: 1
United States
Location: Virginia

I have a guest client that stopped working one day. I finally found the time to go out there, and it seems that the software is crashing immediately. The services also won't start.

I got these from Event Viewer:

Faulting application name: ScreenConnect.WindowsClient.exe, version: 6.4.15787.6556, time stamp: 0x5a317dbb
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24260, time stamp: 0x5b9470f4
Exception code: 0xe0434352
Fault offset: 0x000000000000bded
Faulting process id: 0x1170
Faulting application start time: 0x01d47b98a91c1a88
Faulting application path: C:\Program Files (x86)\ScreenConnect Client (d0549e663a15b8ee)\ScreenConnect.WindowsClient.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: e7d60a53-e78b-11e8-9aeb-842b2bb4c887

Application: ScreenConnect.WindowsClient.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException
at System.Object.GetType()
at ScreenConnect.ReflectionExtensions.GetFieldValue(System.Object, System.String)
at ScreenConnect.WindowsClientExtensions.OpenDeploymentManifestStream()
at ScreenConnect.WindowsClientExtensions.ExtractManifestAttachmentsIfFirstRun()
at ScreenConnect.Program.Main(System.String[])

I've tried reinstalling the software multiple times. Tried old install files. Same issue. But it can view other clients.

#2 Posted : Wednesday, November 14, 2018 2:04:41 PM(UTC)

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Just to be completely clear, we're talking about the Access client software, correct?

Is there an entry for the service within the registry? It should be found at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ScreenConnect Client (xxx) by default.
ScreenConnect Team
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