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3asistemi  
#1 Posted : Monday, November 5, 2018 7:26:31 PM(UTC)
3asistemi


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Joined: 11/5/2018(UTC)
Posts: 1

Hi to all...

I have a connection problem via a network with an Endian firewall with active proxy. The sc 6.6 client is not able to connect to the remote server. I tried to enter the proxy (ip and username with password) in the client configuration (via gui) but it seems to be unsuccessful.
The IT department has whitelisted on the firewall the connection ports to the console and relay port.
At the console via the web I can connect but I can not see the newly installed client ...
Can you give me some advice?
PC with Windows 10 x64, sc 6.6.

Scott  
#2 Posted : Monday, November 12, 2018 12:49:40 PM(UTC)
Scott


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When the client is unable to connect, if you double-click on its icon in the systray it should bring up the Information control panel. Within this Control Panel is a Last Error Message field, what error does it display there? You might have to expand the application to see the message in its entirety.

Also, were previous versions of the client able to connect through this proxy/firewall combination?
ScreenConnect Team
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