 Rank: Newbie Joined: 4/5/2016(UTC) Posts: 18  Location: Cairo Thanks: 1 times
|
Hi, Is it possible to update the extension with the following: 1. Sound notification for the technician/engineer when the customer starts a connection using the guest sessions starter exe 2. The ability to have many fields so they can put their name, email address and company name maybe. (Also if it possible to make it saved in the exe file so when they launch it again they don't have to write down everything again) 3. Prevent the customer from clicking on start the sessions many times so they should be allowed one click to connect as when they keep clicking they connect many times which is confusing for them and for the technicians. 4. When they connect the exe window to put the name should disappear.
Also what is the time frame for the next update as it is important extension and it is not been updated for long time.
Thanks
|
|
|
|
 Rank: Administration Medals:  Joined: 3/28/2014(UTC) Posts: 2,862  Thanks: 3 times Was thanked: 351 time(s) in 303 post(s)
|
|
ScreenConnect Team |
|
|
|
 Rank: Newbie Joined: 4/5/2016(UTC) Posts: 18  Location: Cairo Thanks: 1 times
|
Thanks Scott Just added that
|
|
|
|
 Rank: Advanced Member Medals:   Joined: 3/3/2015(UTC) Posts: 60   Location: Bristol Thanks: 29 times Was thanked: 5 time(s) in 4 post(s)
|
I too enjoy this extension and originally requested the ability to change the icon associated with the exe. Scott is obviously a v. busy man, but I've managed to customise my version by using a utility called Resource Hacker available from http://www.angusj.com/resourcehacker/The file you need to modify is the DesktopLauncherPrimer.exe in one of your App_Extensions folder. I'm sure Scott will get to this, but if like me you can't wait - the elbow grease required is minimal.  Regards Nigel |
Nigel FAB-ITRescue |
|
|
|
 Rank: Newbie Joined: 4/5/2016(UTC) Posts: 18  Location: Cairo Thanks: 1 times
|
@Nigel Many thanks for that my friend.
I am using the cloud version of screenconnect not the on premises version will it work on the cloud version?
Also do you have a way around for adding more fields in .exe file like email address and maybe company name that will show on the screen connect console when they connect to our engineers?
Also anyway to have a notification sound when a support session connects to the support center?
Many thanks for all your help - very much appreciated.
Regards Ahmed
|
|
|
|
 Rank: Advanced Member Medals:   Joined: 3/3/2015(UTC) Posts: 60   Location: Bristol Thanks: 29 times Was thanked: 5 time(s) in 4 post(s)
|
Originally Posted by: ahmed.deghiedy 
... will it work on the cloud version?
Also do you have a way around for adding more fields in .exe file like email address and maybe company name that will show on the screen connect console when they connect to our engineers?
Also anyway to have a notification sound when a support session connects to the support center?
Sorry - I'm no expert.  Scott's your man... Regards |
Nigel FAB-ITRescue |
|
|
|
 Rank: Administration Medals:  Joined: 3/28/2014(UTC) Posts: 2,862  Thanks: 3 times Was thanked: 351 time(s) in 303 post(s)
|
So this extension is currently undergoing the planning phase for a second revision and we're reviewing all suggestions that have been presented to us. It's honestly become more popular than we originally thought so we're going to be very thorough and ensure requests are considered and prioritized accordingly.
as far as @NJH.siii workaround, I do not believe it would work within the cloud. |
ScreenConnect Team |
 1 user thanked Scott for this useful post.
|
|
|
 Rank: Newbie Joined: 4/5/2016(UTC) Posts: 18  Location: Cairo Thanks: 1 times
|
Hi Scott,
Many thanks for the update.
It is really very important and i am sure it will be a very positive update for people like us looking to use Screenconnect basically to provide support by getting customers to connect to us from their desktops.
Do you have a roadmap for that and time scale so i know when it should be available please?
Regards
|
|
|
|
 Rank: Guest Joined: 9/7/2016(UTC) Posts: 1 
|
We just updated to SC version 6.0.* and this extension no longer works. This is a fantastic extension for connecting to visually impaired users, which we do often in our agency. Please update it to work with SC version 6!!!
Thanks in advance!
|
|
|
|
 Rank: Newbie Joined: 10/6/2014(UTC) Posts: 4 
|
How can I get the "Guest Session Starter .exe" as an option to the welcome box I'm using an embedded theme for the iFrame on my homepage and so the Extra menu isn't visible there for my guests. Thanks
|
|
|
|
 Rank: Administration Medals:  Joined: 3/28/2014(UTC) Posts: 2,862  Thanks: 3 times Was thanked: 351 time(s) in 303 post(s)
|
@fons10 there isn't currently a way but I'll look into making it a configurable option with the next revision. |
ScreenConnect Team |
|
|
|
 Rank: Newbie Joined: 10/6/2014(UTC) Posts: 4 
|
Originally Posted by: Scott  @fons10 there isn't currently a way but I'll look into making it a configurable option with the next revision. Thanks that would be great
|
|
|
|
 Rank: Guest Joined: 3/1/2017(UTC) Posts: 4 Location: Canada
|
I saw people passing parameters in cmd line or in the exe with the session name / port and stuff like that Where can i get informations on how to add these parameters in the exe ? or with a cmd line ?
The option URLLAUNCH is passing all the options needed and i would like to know how to do that directly from a cmd line with the exe already on the computer
Is there a way to do that ?
Thanks
|
|
|
|
 Rank: Guest Joined: 5/11/2017(UTC) Posts: 1
|
Just started using ScreenConnect and this extension seems very useful. Would it be possible to add an option to disable the "Download Desktop Client" link on the welcome page, to stop the .exe being publicly available? That way the hosts could choose to manually distribute it to trusted guests as they see fit. Edited by user Thursday, May 11, 2017 11:39:39 AM(UTC)
| Reason: Not specified
|
|
|
|
 Rank: Administration Medals:  Joined: 3/28/2014(UTC) Posts: 2,862  Thanks: 3 times Was thanked: 351 time(s) in 303 post(s)
|
@nogaff Right now that isn't possible, but I'll add it to my to-do list for this extension. |
ScreenConnect Team |
|
|
|
 Rank: Member Medals:  Joined: 6/7/2014(UTC) Posts: 32  Thanks: 1 times
|
There is one bug where if a user starts the session it is created twice.
Also if we manually sign the file to distribute it (if we don't sign it the windows "smartscreen" (more like retard screen) will block it), the following error is posted:
System.IO.EndOfStreamException: Unable to read beyond the end of the stream.
at System.IO.BinaryReader.ReadString()
at DesktopLauncherPrime.MainWindow.MainWindow_Load(Object sender, EventArgs e)
|
|
|
|
 Rank: Advanced Member Medals:   Joined: 3/3/2015(UTC) Posts: 60   Location: Bristol Thanks: 29 times Was thanked: 5 time(s) in 4 post(s)
|
@Max P
Yes, as users & customers, we are Very Sad to see the demise of this very useful and highly regarded extension, too.
BUT where are the feature enhancements requested throughout this thread in the new SOS Deployer? I can't see how the new extension is better than what we had before - (until you broke the ability to customise the icon embedded in the extension.)
I appreciate that Scott is a busy man, but he did promise to incorporate our requests and suggestions.
So how about giving him his head & letting him finish what he started. Give us the features we asked for & you said you were going to include. If SOS Deployer is your vehicle of choice so be it, but don't ignore the features that will make is useful.
Thanks
|
Nigel FAB-ITRescue |
|
|
|
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.