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BlueCapIT  
#1 Posted : Thursday, May 3, 2018 1:51:02 PM(UTC)
BlueCapIT


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Hello-

I can't seem to transfer any files to clients when I'm connected to them. I can't copy/paste and when I choose the File Transfer module when connected, the Send Files button is grayed out. Any ideas what maybe going on ? thanks for your help!!

Scott  
#2 Posted : Thursday, May 3, 2018 1:54:31 PM(UTC)
Scott


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Heyo,

Does your role have the permission to TransferFilesInSession?

You can review what permissions are allocated to which roles from the Security tab on the Administration page.
ScreenConnect Team
BlueCapIT  
#3 Posted : Thursday, May 3, 2018 5:37:05 PM(UTC)
BlueCapIT


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Joined: 5/3/2018(UTC)
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sorry, but, I can't find where the Administration page is (or the security tab)...I am only using the free version of Control if that makes a difference....thx
BlueCapIT  
#4 Posted : Thursday, May 3, 2018 8:38:52 PM(UTC)
BlueCapIT


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yeah, looks like the free version of Control does not have the "security tab"....I'm now wondering if the free version does not have the transfer files feature at all ?
evputten  
#5 Posted : Friday, May 4, 2018 7:11:25 AM(UTC)
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The free version does not have extensions as far as I know.
The File Transfer option is an extension....

Kind regards,
Erik
Michael L  
#6 Posted : Tuesday, May 8, 2018 12:52:43 PM(UTC)
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Hi all,

The free license does allow you to install extensions, but does not include file transfer (so the file transfer extension won't work):

https://www.connectwise....icing_compare-plans.ashx

-Michael
ConnectWise Control (ScreenConnect) Support Team
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