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#1 Posted : Monday, February 12, 2018 4:37:25 PM(UTC)

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Joined: 11/20/2017(UTC)
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Has anyone put together a guide for basic troubleshooting when a guest cannot connect? I've seen references to purging click once cache, deleting the 2.0 folder, editing the registry, etc.

It'd be great if there was a top 10 things to try or check when a guest can't connect.

#2 Posted : Monday, February 12, 2018 5:02:22 PM(UTC)

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I can't say that I'm aware of a specific document for troubleshooting this but from my experience the vast majority of issues are networking and/or firewall related.

With that said, if you double-click on the client icon in the system tray on the remote machine it should bring up the Client Information Panel. Within this panel there is a 'Last Error Message' field, what's in that field?
ScreenConnect Team
#3 Posted : Friday, February 23, 2018 5:37:54 AM(UTC)

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Joined: 2/23/2018(UTC)
Posts: 1
Location: New York

I have seen troubleshooting while I did not register. Just follow the user ican.

Edited by user Friday, February 23, 2018 5:39:01 AM(UTC)  | Reason: Not specified

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