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#1 Posted : Saturday, January 13, 2018 9:21:26 PM(UTC)

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How can we implmente a function to ask the Technician for details/summary/ticket number after closing a remote support connection? is this possible?

#2 Posted : Monday, January 15, 2018 5:23:49 PM(UTC)

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Great question! Right now that functionality is not built into the product. There is a request for something like you're asking in our product enhancement forum. You can check it out here: Require tech to enter a note/comment before joining a session. If this is what you're looking to achieve, you can give this topic an upvote. If not, you can create a feature request here: http://control.product.connectwise.com/

thanks 1 user thanked deecater for this useful post.
ITGuy on 1/15/2018(UTC)
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