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Asked to offer Connectwise Control as a client service --Feasibility?
 Rank: Guest Joined: 9/18/2017(UTC) Posts: 3  Location: Michigan
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I have been asked if we can set up our CC server for clients to control their own machines. Background: We are an MSP, using Connectwise Automate and Connectwise Control (on our own servers). The issue I see with this is that it may be very maintenance intensive; I'm assuming I'm going to have to manage a lot of additional user accounts. I also don't know if I can set up granular control that will allow clients to only control individual machines or groups of them, and prevent access to the rest.
Is this doable? What are the pros and cons, and can I make it secure enough that we can use our current CC server for our use and theirs, or will I need two CC servers for best operation, each with their own client?
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 Rank: Advanced Member Medals:  Joined: 1/29/2014(UTC) Posts: 130  Location: Indianapolis, IN Thanks: 2 times
Was thanked: 21 time(s) in 21 post(s)
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Yes, you can setup user accounts that only have access to certain machines (or certain groups of machines) But your issue will be that SC works on a concurrent license pricing structure, and that setup would require a lot of concurrent licenses.
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Rank: Advanced Member Medals:  Joined: 11/14/2014(UTC)
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It is very doable, but I not sure the licensing of ScreenConnect allows you to do this. Can someone confirm?
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 Rank: Administration Medals:  Joined: 3/28/2014(UTC) Posts: 2,862 Thanks: 3 times
Was thanked: 351 time(s) in 303 post(s)
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So way back in the day @Graeme would be correct in a very specific scenario, although around roughly 5.5ish(very -ish) we now allow it.
So you are fine to offer this service to your customers. |
ScreenConnect Team |
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 Rank: Newbie Joined: 2/26/2015(UTC) Posts: 27 Location: Olympia, WA Thanks: 15 times
Was thanked: 3 time(s) in 2 post(s)
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Take a look at the not entirely ready for prime time Remote Workforce extension.... the executeable portion doesn't work, and some of the config is broken (varies by version of SC you are running in 6.3/6.4), but manages the security through 1 group and one session group with granular control per machine for 1 or more users. http://forum.screenconne...71_Remote-Workforce.aspx
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