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Asked to offer Connectwise Control as a client service --Feasibility? - I have been asked if we can set up our CC server as-a-service to clients
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LoneWolf  
#1 Posted : Monday, September 18, 2017 7:51:36 PM(UTC)
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I have been asked if we can set up our CC server for clients to control their own machines. Background: We are an MSP, using Connectwise Automate and Connectwise Control (on our own servers). The issue I see with this is that it may be very maintenance intensive; I'm assuming I'm going to have to manage a lot of additional user accounts. I also don't know if I can set up granular control that will allow clients to only control individual machines or groups of them, and prevent access to the rest.

Is this doable? What are the pros and cons, and can I make it secure enough that we can use our current CC server for our use and theirs, or will I need two CC servers for best operation, each with their own client?
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SoCo_Systems  
#2 Posted : Tuesday, September 19, 2017 4:37:04 PM(UTC)
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Yes, you can setup user accounts that only have access to certain machines (or certain groups of machines) But your issue will be that SC works on a concurrent license pricing structure, and that setup would require a lot of concurrent licenses.
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Graeme  
#3 Posted : Tuesday, October 3, 2017 12:40:34 PM(UTC)
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It is very doable, but I not sure the licensing of ScreenConnect allows you to do this. Can someone confirm?
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Scott  
#4 Posted : Wednesday, October 4, 2017 10:44:30 AM(UTC)
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So way back in the day @Graeme would be correct in a very specific scenario, although around roughly 5.5ish(very -ish) we now allow it.

So you are fine to offer this service to your customers.
ScreenConnect Team
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joshgay  
#5 Posted : Wednesday, October 4, 2017 5:57:03 PM(UTC)
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Take a look at the not entirely ready for prime time Remote Workforce extension.... the executeable portion doesn't work, and some of the config is broken (varies by version of SC you are running in 6.3/6.4), but manages the security through 1 group and one session group with granular control per machine for 1 or more users. http://forum.screenconne...71_Remote-Workforce.aspx
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