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#1 Posted : Monday, October 2, 2017 8:48:19 AM(UTC)

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Joined: 10/2/2017(UTC)
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I have configured the following but the otp still not coming out, I can find the user in the lookup form.
Please advise. Thanks

UserPasswordQuestionAttribute - description
SecurityPanel.PasswordQuestionVisible - true
and user active directory account description - goog:UUNTHYXXXXXXXXX

#2 Posted : Wednesday, October 4, 2017 10:47:25 AM(UTC)

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Out of curiosity, if you use the OTP 2FA method does that work?

Also, are the clocks exactly correct on the domain controller, the ScreenConnect server, and the device(s) on which the Google Authenticator is running?
ScreenConnect Team
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