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#1 Posted : Tuesday, August 22, 2017 8:46:52 PM(UTC)

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Joined: 8/22/2017(UTC)
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Hi, when I remote access my PC using ScreenConnect I have issues with drop-down menus not functioning. Best example is when I need to use a function within the tool ribbon of any MS Office Suite product, the drop downs don't respond when I click on them. If I'm in Word and need to find a term I should be able to click the arrow next to "Find" and get a drop down menu with options for "Find," "Advanced Find," "Go to," etc. These tool buttons function perfectly when physically at my desktop, but when I'm accessing via ScreenConnect I click "Find" and nothing happens; no drop down. ScreenConnect is fairly useless if I can't access these basic functions.

Is this a bug in the software or is there a setting I can change in order to fix this?

I am using Windows 7 Enterprise and MS Office Professional Plus 2013.


Edited by user Tuesday, August 22, 2017 8:47:39 PM(UTC)  | Reason: Not specified

#2 Posted : Wednesday, August 23, 2017 3:45:32 PM(UTC)

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No, that is not normal behavior. I suggest contacting SC support so they can setup a session.
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