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Matty34  
#1 Posted : Thursday, June 29, 2017 10:12:42 AM(UTC)
Matty34


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Hi All,

I'm currently testing WebSense/ForcePoint's proxy solution at the moment (cloud based), however have noticed if I try to connect to an 'Access' machine through ScreenConnect, I cant.

It says "Negoiating" but I can't seem to figure out what's being blocked.



Do you have a list of hostnames/connections that needs to be on a proxy bypass?

Thanks
Matt.

Michael L  
#2 Posted : Friday, June 30, 2017 2:32:41 PM(UTC)
Michael L


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Originally Posted by: Matty34 Go to Quoted Post
Hi All,

I'm currently testing WebSense/ForcePoint's proxy solution at the moment (cloud based), however have noticed if I try to connect to an 'Access' machine through ScreenConnect, I cant.

It says "Negoiating" but I can't seem to figure out what's being blocked.



Do you have a list of hostnames/connections that needs to be on a proxy bypass?

Thanks
Matt.



Hi Matt,

There's no specific all-encompassing list because it's going to be unique to your particular server/instance. You will need to whitelist your Relay URL and port, and possibly the relay IP depending on whether WebSense allows you to whitelist a URL or not. You can find this by opening up one of your clients and viewing the status information:
https://docs.connectwise...rom_the_guest's_side
ConnectWise Control (ScreenConnect) Support Team
thanks 1 user thanked Michael L for this useful post.
Matty34 on 6/30/2017(UTC)
Matty34  
#3 Posted : Friday, June 30, 2017 4:20:25 PM(UTC)
Matty34


Rank: Guest

Joined: 6/29/2017(UTC)
Posts: 5

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Was thanked: 1 time(s) in 1 post(s)
Originally Posted by: Michael L Go to Quoted Post
Originally Posted by: Matty34 Go to Quoted Post
Hi All,

I'm currently testing WebSense/ForcePoint's proxy solution at the moment (cloud based), however have noticed if I try to connect to an 'Access' machine through ScreenConnect, I cant.

It says "Negoiating" but I can't seem to figure out what's being blocked.



Do you have a list of hostnames/connections that needs to be on a proxy bypass?

Thanks
Matt.



Hi Matt,

There's no specific all-encompassing list because it's going to be unique to your particular server/instance. You will need to whitelist your Relay URL and port, and possibly the relay IP depending on whether WebSense allows you to whitelist a URL or not. You can find this by opening up one of your clients and viewing the status information:
https://docs.connectwise...rom_the_guest's_side


Thanks Michael. Added the relay into the proxy bypass, and it started to work instantly!

Appreciate it!


Matt.
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