Apparently ConnectWise hasn't submitted anything. So regardless of the QA war ConnectWise Claimed, or ServiceNow claiming it wasn't submitted, I have no idea who is at fault. As of now, ScreenConnect is NOT supported a fault of their own, and there doesn't seem to be much resolution on the subject.
Incident Updated
P4 - Low Incident: INT3972243
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Hi,
Incident INT3972243 has been updated.
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Incident number:
INT3972243
Priority:
P4 - Low
Short description:
ConnectWise not showing up in store.service-now.com
Comments:
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2018-11-27 09:16:38 PST - Chrystal Santos (NOW) Additional comments
Hello Bill,
I hope you are well. I have received the following response from our App Store team:
"There was an application named "ScreenConnect" which is now withdrawn because its not supported for latest platform release. I dont see any request from the partner to get their application certified for latest releases."
Please let me know if you have any questions or concerns with the above information. I am happy to help.
Kind regards,
Chrystal
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2018-11-27 08:47:28 PST - Chrystal Santos (NOW) Additional comments
Hello Bill,
My name is Chrystal, and I am the support engineer assigned to assist you with your issue.
Please allow me the opportunity to reach out to the appropriate team to help facilitate this request. I will be sure to follow up with you but please let me know if you have any questions in the meantime. I am happy to help.
I will provide you with an update once I have received the response from our App Store team.
If you need to speak to someone, please use one of the contact numbers from our Support contact page:
http://www.servicenow.co...ort/contact-support.htmlI am working in the EST time zone. Please note my working hours are 8:30AM-5:30PM. If you need assistance outside of this, you can call the Support contact number and another engineer will assist you.
Best regards,
Chrystal
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2018-11-27 07:34:44 PST - Bill Orebaugh Additional comments
Subject: ConnectWise not showing up in store.service-now.com
Details: We are looking at a product from ConnectWise that publishes themselves as a partner of ServiceNow.
Their documentation (link below) shows that they should be available via the ServiceNow Store, but I can not find their entry.
I've heard there may be an issue with their "certification".
Can you share any info on the status of availability of this product via your "store"?
Thanks.
https://controlforum.con...ersion-5-6-required.aspxSteps to reproduce:
Business Critical: No Immediate Impact
Affected Users: All Users
Start Date: 2018-11-01 07:29:58
End Date: undefined
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Click here to view incident INT3972243.
Sincerely,
ServiceNow Customer Support