+1

This is really annoying.

Right now it cannot be disabled but I know the potential for annoyance. We're obviously not trying to be annoying, we just want to learn more about how the product is performing so we can better improve it.

I believe right now its supposed to show 4% of the time, we can always look at reducing that chance; nothing is off the table. Either way, please make sure you register it within the Product Feedback Portal. Again, we're not trying to introduce inconvenience, we're just looking for more ways to gather information so that the product can be improved.

I'm surprised there hasn't been more chatter on the forum about it, but in 6.1 we introduced an entirely new compression and encoding method as well as overhauling the previous quality levels. This process required lots of development resources but if you ask me it's the best thing we've added in a very, very long time. The new High quality is faster than the previous Low quality in just about every test we've run. We're at a point where there is still the potential for improvement but it would require a lot more time and effort, so this feedback survey is a way to gauge how high of a priority it should be.

Hi, Appreciate and understand you are trying to get feedback, but it is rather frustrating having this pop up frequently. Surely we can all just tell you how good it is and in return you give us a means to disable it?

I'm not sure yet, but please tell me it doesn't come up on the machine you are dialing into? does it? We use screen connect to control machines without keyboards on them so if they get this feedback request after we disconnect they'll get rather fed up of having to restart the machine to get rid of it.

@Matt What build are you using?

@eepos The feedback survey is only shown to the host. The guest will not have to interact with the survey

Wow, wow, wow, I checked the video performance between the previous version and this version, incredible !

I can actually watch a movie in a reasonable sized window on a customers screen with sound, it's not 100% fluid, but it's very well do-able.
Also browser screens where pictures keep scrolling is no longer a bother for the connection.

I also tried a CAD/CAM session to see if a user could work from home.
He had no issues trying to work, or problems.

(Told him to go to his boss to see about the cheapest monthly package, as he is NOT going to be using one of our licenses )

I did notice a slightly slower initial start, but after that it is much better.


Erik.

Not cool. How would you feel if your car asked you to fill out a survey 4% of the times you start it? It's been said elsewhere on this forum by others - in unpleasant terms - but the marketing people are running amok.

This is wrong. Massive feedback how to improve the product: don't do this kind of stuff without making it optional. This is supposed to be a professional software package and flexibility, configuration, and branding are a huge part of its feature-set. Nagging users isn't in alignment with that.

Also, the off-site feedback portal requires us to create yet another account on yet another service for yet another purpose. So our input happens here.

Aha! That's an important point that I didn't appreciate. I didn't realise it would be just me receiving the feedback prompt. I assumed this was for my guests.

This changes the situation for me - I don't mind providing feedback to ScreenConnect, I just don't want my clients hassled.

I never bought a screenconnect including a feedback survey option.
Please remove it from the default options.

I and many other users will appreciate it.

You will get enough feedback in this forum I think.

I agree with Steven, At the end of the day, we've all paid for a version to let us assist our customers, why would we want our support people having to leave feedback all the time. Its definitely one of those really lousy ideas some non techie sales guru has come up with after a night out on the town.

It really benefits no one. It doesn't help us support customers, it doesn't help you get proper feedback since everyone using what has always (until now) been an outstanding product gets disheartened by feeding back irrelevant useless comments without any means to get feedback to issues or comments left (unlike using the forum which correct me but has worked so far). If it isn't broke why Fix it ?? (Or Ruin it)

@Matt Highsmith we originally considered something similar to that but there wasn't a reasonable way to implement it with the current architecture.

With that said, you guys know that we listen to our community, value the feedback greatly, and we've heard your concerns. When set to false, the app.config UserInterfaceSetting 'ShowFeedbackSurveyForm' will prevent the feedback survey from ever appearing after a Host disconnects from a session, instead of its current 4% rate.

This is a Host-side setting so you will need to ensure that it propagates to your machine(s) once configured. If you're using ClickOnce to join sessions (ie from Internet Explorer, Edge, or via LabTech) make sure to run the command shown here on your Host machine (your workstation) to clear the ClickOnce cache. If you are joining sessions via the WindowsSelector, then the exe must be reinstalled to propagate the change. The easiest way to do this is to Reinstall the Guest Access client to your machine (if present). If you do not have an Access client on your workstation, then Uninstall the ScreenConnect Client (xxx) entry from Programs and Features, then rejoin a session to prompt the download.

The following app.config uses the 5.3 and above example shown here, but with the feedback form disabled.



I don't believe the Edit App.Config Extension has this setting available yet, but I'll ensure it gets added.

Edited by user Friday, January 6, 2017 2:40:30 PM(UTC)  | Reason: formatting

I disagree that this is great. It's not enough. Get rid of this crap. You want my feedback? I loved your product before ConnectWise. I am less happy with it afterwards that I have to run two effing servers to get the benefit of my licenses. Now with this stupid survey? You can probably guess. Whoever thought this was a good idea should be fired twice. Now, you want *us* to have to modify your config files and reinstall?? Why? It's obvious it is horribly unpopular so apologize or not but remove the damn thing instead of making us fix your mistake.