Extension: ChatOnConnect - Unable to load Options  Email this topic  Watch this topic  Print this topic » Normal Threaded

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randy.hyder		#1 Posted : Monday, February 15, 2016 9:05:42 PM(UTC)
Rank: Newbie Joined: 2/15/2016(UTC) Posts: 6 Location: Sheirdan, WY		After trying multiple times to enable the ChatOnConnect Extension I am coming here to ask if anyone has documentation or success runnign it. I have updated to 5.5 and still have no luck, I get a Load Error
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Ben B		#2 Posted : Monday, February 15, 2016 9:24:53 PM(UTC)
Rank: Administration Medals: Joined: 10/2/2015(UTC) Posts: 329 Thanks: 1 times Was thanked: 71 time(s) in 63 post(s)		What is the exact version of your ScreenConnect server (e.g. 5.5.10194)? What operating system are you using? I just tested the extension on 5.5.10194 (cloud), and it loaded/worked correctly.
		ScreenConnect Team
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randy.hyder		#3 Posted : Monday, February 15, 2016 9:31:19 PM(UTC)
Rank: Newbie Joined: 2/15/2016(UTC) Posts: 6 Location: Sheirdan, WY		Windows server 2008 R2 Standard is where we have it hosted version 5.5.10194.5861
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Ben B		#4 Posted : Monday, February 15, 2016 9:39:43 PM(UTC)
Rank: Administration Medals: Joined: 10/2/2015(UTC) Posts: 329 Thanks: 1 times Was thanked: 71 time(s) in 63 post(s)		If you hover over the load error on the Extensions page, what message do you get?
		ScreenConnect Team
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randy.hyder		#5 Posted : Monday, February 15, 2016 9:42:39 PM(UTC)
Rank: Newbie Joined: 2/15/2016(UTC) Posts: 6 Location: Sheirdan, WY
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Scott		#6 Posted : Tuesday, February 16, 2016 1:52:36 PM(UTC)
Rank: Administration Medals: Joined: 3/28/2014(UTC) Posts: 2,862 Thanks: 3 times Was thanked: 351 time(s) in 303 post(s)		What version of .NET is installed on the SC server?
		ScreenConnect Team
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randy.hyder		#7 Posted : Tuesday, February 16, 2016 2:00:18 PM(UTC)
Rank: Newbie Joined: 2/15/2016(UTC) Posts: 6 Location: Sheirdan, WY		3.5
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Ben B		#8 Posted : Tuesday, February 16, 2016 2:13:28 PM(UTC)
Rank: Administration Medals: Joined: 10/2/2015(UTC) Posts: 329 Thanks: 1 times Was thanked: 71 time(s) in 63 post(s)		I suggest upgrading .NET to at least version 4.0 on your server. That should eliminate the load error for that particular extension.
		ScreenConnect Team
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randy.hyder		#9 Posted : Tuesday, February 16, 2016 3:48:03 PM(UTC)
Rank: Newbie Joined: 2/15/2016(UTC) Posts: 6 Location: Sheirdan, WY		.NET 4 fixed it! Thank you for your help
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