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IOS App Can't connect to any unattended sessions
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Aaron1008  
#1 Posted : Wednesday, October 21, 2015 6:32:56 PM(UTC)
Aaron1008


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Canada

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Hi there, the latest IOS app is not letting me connect to any sessions at all. I get the following error:

Waiting to retry...

An error occurred connecting ot your session. This will wait a few seconds before trying again.

Error: Failed to read past end of stream



Does anyone have any ideas? No changes have been made except updating to the latest version of the IOS app and upgrading my iPhone to IOS 9.0.2 although I don't use the app often and can't say which version of IOS was the last time I was able to get it to work on.
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Aaron1008  
#2 Posted : Tuesday, December 8, 2015 6:19:04 PM(UTC)
Aaron1008


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So no one else is experiencing this? I can log into my ScreenConnect but I cannot connect to any unattended machines at all.
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rmmccann  
#3 Posted : Tuesday, December 8, 2015 7:53:10 PM(UTC)
rmmccann


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The latest iOS app requires ScreenConnect v5.3 or newer. If you are running a server version older than v5.3, it simply won't work with the new iOS app, unfortunately.
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keiffers  
#4 Posted : Tuesday, December 8, 2015 9:15:23 PM(UTC)
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It looks like there is a ScreenConnect Legacy IOS app now for older versions of the server.
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thanks 2 users thanked keiffers for this useful post.
rmmccann on 12/8/2015(UTC), Aaron1008 on 12/13/2015(UTC)
rmmccann  
#5 Posted : Tuesday, December 8, 2015 9:26:13 PM(UTC)
rmmccann


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Was thanked: 21 time(s) in 18 post(s)
Originally Posted by: keiffers Go to Quoted Post
It looks like there is a ScreenConnect Legacy IOS app now for older versions of the server.


That's new! Wish they had that a few months back. I finally bit the bullet and upgraded, but would've been useful in the interim.
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Aaron1008  
#6 Posted : Sunday, December 13, 2015 2:02:36 PM(UTC)
Aaron1008


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Joined: 12/23/2014(UTC)
Posts: 6
Canada

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Originally Posted by: keiffers Go to Quoted Post
It looks like there is a ScreenConnect Legacy IOS app now for older versions of the server.


Thank you keiffers. When downloading the app I searched "screen connect" and it only found the latest app. Searching "screenconnect" instead found both.
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