logo

The ConnectWise Control forum has moved to ConnectWise University! This forum has been locked and is in read-only mode. Click here for instructions on how to access the new forum.

Welcome Guest! You can not login or register.

Notification

Icon
Error

Options
Go to last post Go to first unread
Aaron1008  
#1 Posted : Wednesday, October 21, 2015 6:32:56 PM(UTC)
Aaron1008


Rank: Newbie

Joined: 12/23/2014(UTC)
Posts: 6
Canada

Thanks: 1 times
Hi there, the latest IOS app is not letting me connect to any sessions at all. I get the following error:

Waiting to retry...

An error occurred connecting ot your session. This will wait a few seconds before trying again.

Error: Failed to read past end of stream



Does anyone have any ideas? No changes have been made except updating to the latest version of the IOS app and upgrading my iPhone to IOS 9.0.2 although I don't use the app often and can't say which version of IOS was the last time I was able to get it to work on.

Aaron1008  
#2 Posted : Tuesday, December 8, 2015 6:19:04 PM(UTC)
Aaron1008


Rank: Newbie

Joined: 12/23/2014(UTC)
Posts: 6
Canada

Thanks: 1 times
So no one else is experiencing this? I can log into my ScreenConnect but I cannot connect to any unattended machines at all.
rmmccann  
#3 Posted : Tuesday, December 8, 2015 7:53:10 PM(UTC)
rmmccann


Rank: Advanced Member

Medals: Level 2: Lent a Helping Hand! 10 Thanks!

Joined: 12/16/2012(UTC)
Posts: 184
Location: MN, USA

Thanks: 17 times
Was thanked: 21 time(s) in 18 post(s)
The latest iOS app requires ScreenConnect v5.3 or newer. If you are running a server version older than v5.3, it simply won't work with the new iOS app, unfortunately.
keiffers  
#4 Posted : Tuesday, December 8, 2015 9:15:23 PM(UTC)
keiffers


Rank: Member

Medals: Level 1: Random Act of Kindness! Received One Thanks!

Joined: 10/15/2012(UTC)
Posts: 21
Location: Columbus, Ohio

Was thanked: 2 time(s) in 1 post(s)
It looks like there is a ScreenConnect Legacy IOS app now for older versions of the server.
thanks 2 users thanked keiffers for this useful post.
rmmccann on 12/8/2015(UTC), Aaron1008 on 12/13/2015(UTC)
rmmccann  
#5 Posted : Tuesday, December 8, 2015 9:26:13 PM(UTC)
rmmccann


Rank: Advanced Member

Medals: Level 2: Lent a Helping Hand! 10 Thanks!

Joined: 12/16/2012(UTC)
Posts: 184
Location: MN, USA

Thanks: 17 times
Was thanked: 21 time(s) in 18 post(s)
Originally Posted by: keiffers Go to Quoted Post
It looks like there is a ScreenConnect Legacy IOS app now for older versions of the server.


That's new! Wish they had that a few months back. I finally bit the bullet and upgraded, but would've been useful in the interim.
Aaron1008  
#6 Posted : Sunday, December 13, 2015 2:02:36 PM(UTC)
Aaron1008


Rank: Newbie

Joined: 12/23/2014(UTC)
Posts: 6
Canada

Thanks: 1 times
Originally Posted by: keiffers Go to Quoted Post
It looks like there is a ScreenConnect Legacy IOS app now for older versions of the server.


Thank you keiffers. When downloading the app I searched "screen connect" and it only found the latest app. Searching "screenconnect" instead found both.
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.