 Rank: Member Medals:  Joined: 8/16/2011(UTC)
Posts: 12
Location: Belgium
Thanks: 2 times
Was thanked: 2 time(s) in 1 post(s)
|
Dear All,
If you have some clients who don't like the idea of you being able to connect to their pc without their explicit permission, you can allow them to "start/stop" the windows Elsinore ScreenConnect service by clicking a shortcut...
All of this takes place on the client's pc:
1. Type "Services" in the windows start menu (vista and up)
2. Right click the Elsinore ScreenConnect service and go to properties.
3. Change the "Startup Type" for the Elsinore ScreenConnect service to "Manual" in stead of "Automatic" (This will allow the PC to reboot remembering the last state of the service)
4. Copy the Service name (in full, it will be something like this: "Elsinore ScreenConnect Guest Service (##YOUR REMOTE SUPPORT URL##)"
5. "ok" the Service properties
3. Create a shortcut for the client to click on:
- Shortcut location: cmd /k sc start "PASTE THE FULL SERVICE NAME FROM STEP 4 HERE"
- Shortcut name: Start remote support
- Once done, right click the shortcut, go to properties > Shortcut > Advanced > activate the "execute as Admin"
4. Copy the shortcut, change the start to stop in the command and the filename
A shout in this forum thread is appreciated if you like it!
Greetings,
Manuel
|
|
|
|
|
|
 Rank: Advanced Member Medals:  Joined: 9/16/2011(UTC)
Posts: 334
Thanks: 5 times
Was thanked: 70 time(s) in 44 post(s)
|
Someone else mentioned this... and I still can't see the point.
Two types of session... attended or unattended. What this does is turn an unattended session in to a pseudo-attended one.
Why not just link to SC to enter an invitation code? |
ScreenConnect Reporting - Collects live & historical information including session times. http://goo.gl/nrF3e9 |
|
|
|
|
|
Rank: Member Medals: Joined: 8/16/2011(UTC)
Posts: 12
Location: Belgium
Thanks: 2 times
Was thanked: 2 time(s) in 1 post(s)
|
Hi Cresona,
Some requirements have to be met before setting this up with a client:
- Connections have to be made on a regular base
- Client refuses to allow "unattended"
- Client sometimes has issues with executing a single file (reality!).
- By allowing the client to just double click a shortcut, you win time... Even if it's just a little bit!
- I hate the question: can i click OK? (security warning after double clicking the executable)
I rather set this up once and never have to deal with the client being unable to execute a single file for some reason (mostly caused by severe cases of PIBCAK)
This way i can just tell them to "double-click the shortcut on your desktop" and no further interaction is needed from them!
Please be aware that i've only set up one client using this method!
Everyone else is fine with just having the unattended install OR i have to connect with them on a less frequent bases OR there's not such a great amount of PIBCAK involved...
Greetings,
Manuel
|
|
|
|
|
|
Rank: Advanced Member Medals: Joined: 8/25/2011(UTC)
Posts: 40
Location: Cincinnati, OH
Was thanked: 1 time(s) in 1 post(s)
|
I actually do this for one of our remote users and i find it saves me a lot of time. I always had to walk them through it before....... every...single..............time! ugh, now its easy and they are happy.
|
|
|
|
|
|
Forum Jump
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.
