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rozza6  
#1 Posted : Friday, November 21, 2014 9:02:20 AM(UTC)
rozza6


Rank: Newbie

Joined: 11/21/2014(UTC)
Posts: 4
United Kingdom

Hi Guys,

I'm trying to find a way to delete chat messages. I have tried doing this using the Database Management in the Admin section but it hasn't worked. Does anyone have any ideas? Is it possible to edit the database manually and delete the records from there?

Many Thanks

Paul

rozza6  
#2 Posted : Friday, November 21, 2014 1:52:27 PM(UTC)
rozza6


Rank: Newbie

Joined: 11/21/2014(UTC)
Posts: 4
United Kingdom

Hi,

I've now browsed the db on my server with SQlite DB Browser and there doesn't appear to be any fields within any of the tables that store the chat logs?? Is this stored locally on the client PC somewhere?

Thanks

Paul
Scott  
#3 Posted : Friday, November 21, 2014 2:12:53 PM(UTC)
Scott


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The chat logs are stored in the database, they are SessionEvents and are stored in that table.

Other than clearing them out of the database manually, you can setup a database maintenance plan to delete them automatically. More info here: http://help.screenconnec...ration_page_database_tab
ScreenConnect Team
rozza6  
#4 Posted : Friday, November 21, 2014 3:53:55 PM(UTC)
rozza6


Rank: Newbie

Joined: 11/21/2014(UTC)
Posts: 4
United Kingdom

Hi,

This hasn't worked either. When I say chat messages I mean those that appear when you double click the ScreenConnect tray icon on the client. I purges all records from the Session Event table but all messages still showing on the client. I have also tried the database maintenance plan which didn't work either.

Many Thanks

Paul
Scott  
#5 Posted : Friday, November 21, 2014 6:52:56 PM(UTC)
Scott


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
Posts: 2,862
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Ah, I didn't realize you were talking about the messages on the client side. I don't believe those are recorded permanently at all, I think they just stored in the memory of the client. Restarting the client service should clear them from the window.
ScreenConnect Team
rozza6  
#6 Posted : Friday, November 21, 2014 7:34:40 PM(UTC)
rozza6


Rank: Newbie

Joined: 11/21/2014(UTC)
Posts: 4
United Kingdom

Hats off to you Scott, restarting the client service did indeed flush the message log :-)

Many Thanks Indeed!
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