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#1 Posted : Tuesday, June 25, 2013 10:53:20 AM(UTC)

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My ScreenConnect Server was offline for several hours and all of my Unattended/Access sessions have not reconnected. How long does it take for them to establish a connection?

The Guest client service on the remote machine will increase its polling interval, by a factor of 1.5, each time it attempts to connect and is unable to reach your server. So, if it loses connection to the server, in 15 seconds it tries to connect again. If that fails, in 22.5 seconds it tries again. If that fails, in 33.75 seconds it tries again. And so forth. So, if your server was down for an extended period of time, it could be awhile before the remote client tries to connect back once the server is up.
ScreenConnect Team

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