 Rank: Newbie Joined: 2/5/2018(UTC) Posts: 10  Location: New York Thanks: 1 times
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I know there is a way to add the remote support box on your website for customer to type in a session key, however when I do that it still shows the "Login" portion at the top and my last job didn't have that there just the session box. So far two people I have helped thought they had to click "Login." I just want to kind of crop out the "Login" portion. This is what I followed as well: https://docs.connectwise...ise_Control_on_your_siteThank you!
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 Rank: Guest Joined: 4/18/2018(UTC)
Posts: 3
Location: Tampa
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There is an example using the library just for doing exactly what you are trying to do.
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Rank: Newbie Joined: 2/5/2018(UTC) Posts: 10 Location: New York Thanks: 1 times
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Where can I find that library?
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 Rank: Administration Medals:  Joined: 3/28/2014(UTC) Posts: 2,764 Thanks: 3 times
Was thanked: 338 time(s) in 292 post(s)
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So by default Control instances include an 'embedded' theme that does not show the Login button. Within an iframe you can specify the src to call this theme by appending the parameter to the request. Code:
<iframe src="https://support.screenconnect.com/?Theme=Embedded" style="width: 800px; height: 300px;" />
By adding '?Theme=Embedded' you effectively hide the Login button so your Guests don't accidentally click it. You can also change the width and height values to highlight the center panels. For a reference, I believe our Support team embeds their panel within another site as shown here. You can right-click on the panel and "Inspect" to view the exact sizing they're using. |
ScreenConnect Team |
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Rank: Newbie Joined: 2/5/2018(UTC) Posts: 10 Location: New York Thanks: 1 times
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Thank you. It worked. How come "Join with a code" is now in red with the code you gave me? Before it used to blue. Anyway to change that?
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