logo
Welcome Guest! To enable all features please Login or Register.

Notification

Icon
Error

Options
Go to last post Go to first unread
KellTech  
#1 Posted : Wednesday, March 28, 2018 12:49:52 PM(UTC)
KellTech


Rank: Newbie

Medals: ScreenConnect Advisor: Focus Group Member

Joined: 3/17/2015(UTC)
Posts: 10
United States

Thanks: 4 times
Was thanked: 1 time(s) in 1 post(s)
Using self-hosted version 6.5.16479.6613. I've upgrade nearly all clients to current release and they are working fine. Just upgraded one Windows 10 client that had been offline and now it repeatedly pops up an error in Windows that "ScreenConnect Client has stopped working". You can close the window and you never actually lose connection (although features are limited), but within one to to two minutes, the error is back. The Windows application log shows the errors below. I thought this was a one-off, but recently had to do a support session and after the user installed the client, I had the same behavior. With the Access client, I have peformed a remote reinstall with no change.

Log Name: Application
Source: .NET Runtime
Date: 3/28/2018 8:28:03 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESK-026.x.x
Description:
Application: ScreenConnect.WindowsClient.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.FormatException

and

Log Name: Application
Source: Application Error
Date: 3/28/2018 8:28:04 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESK-026.x.x
Description:
Faulting application name: ScreenConnect.WindowsClient.exe, version: 6.5.16479.6613, time stamp: 0x5a7cb45f
Faulting module name: KERNELBASE.dll, version: 10.0.16299.309, time stamp: 0x90a96867
Exception code: 0xe0434352
Fault offset: 0x0000000000014008
Faulting process id: 0xc08
Faulting application start time: 0x01d3c69037936fa4
Faulting application path: C:\Program Files (x86)\ScreenConnect Client (a03747be52c5030b)\ScreenConnect.WindowsClient.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 8596d6e5-401e-4ca7-99df-225d80b2abc5
shawnkhall  
#2 Posted : Wednesday, March 28, 2018 6:09:31 PM(UTC)
shawnkhall


Rank: Advanced Member

Medals: Level 1: Random Act of Kindness! Received One Thanks!

Joined: 2/6/2014(UTC)
Posts: 301
Man
United States

Thanks: 7 times
Was thanked: 25 time(s) in 22 post(s)
chkdsk c: /f /r /x
KellTech  
#3 Posted : Friday, March 30, 2018 3:11:34 PM(UTC)
KellTech


Rank: Newbie

Medals: ScreenConnect Advisor: Focus Group Member

Joined: 3/17/2015(UTC)
Posts: 10
United States

Thanks: 4 times
Was thanked: 1 time(s) in 1 post(s)
Interesting. I wouldn't think it would be a disk error, especially on two different machines, but I ran the chkdsk command above on one with no effect. Still getting the error but only on some clients.
Scott  
#4 Posted : Monday, April 9, 2018 12:13:59 PM(UTC)
Scott


Rank: Administration

Medals: Level 4: Wise Old Owl! Received 100 Thanks!

Joined: 3/28/2014(UTC)
Posts: 2,806
United States

Thanks: 3 times
Was thanked: 345 time(s) in 299 post(s)
Is there any other information within the Application log in the Event Viewer? Perhaps a stack trace of some kind?

Do these problematic machines have anything in common? Operating system, location, firewall, AV, etc?
ScreenConnect Team
davidpti2006  
#5 Posted : Wednesday, August 29, 2018 6:35:04 PM(UTC)
davidpti2006


Rank: Guest

Joined: 8/29/2018(UTC)
Posts: 1
United States
Location: Ohio

I am having the same issues since upgrading.
Michael L  
#6 Posted : Friday, August 31, 2018 8:22:16 PM(UTC)
Michael L


Rank: Administration

Medals: Level 1: Random Act of Kindness! Received One Thanks!

Joined: 8/18/2015(UTC)
Posts: 96
Man
United States

Thanks: 9 times
Was thanked: 14 time(s) in 12 post(s)
Originally Posted by: davidpti2006 Go to Quoted Post
I am having the same issues since upgrading.


The best thing to do may be to open up a support ticket with us so we can take a look at the client and the machine(s) in question via a remote session to find out what's going on:
www.connectwise.com/chat
or www.screenconnect.com/support
ConnectWise Control (ScreenConnect) Support Team
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.