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#1 Posted : Friday, March 23, 2018 8:17:56 PM(UTC)

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Good afternoon All,
I am looking for a way to remove the Messages section within the local client install. We have had reports that clients open the agent and just type into the Messages/Chat area and complain they get no response. They do this when there is not a engineer connected to their systems. We are attempting to remove any misunderstandings, and have never really used the chat function even when connected.

How can we remove this section, or redirect messages to an e-mail account so that they don't go unnoticed?
#2 Posted : Friday, March 23, 2018 9:09:16 PM(UTC)

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I don't know if there is a way to disable the chat section. But you can setup a trigger to forward messages to a tech when no one is connected.
Filter: Event.EventType = 'SentMessage' AND Session.HostConnectedCount = 0
Body: '{Session.Name}'-{Event.Data}

There is also the "Auto Respond to Message" extension, which can be set to auto-reply to messages sent when a tech isn't connected. I have mine set to inform the user no one is actively connected, but that their message has been emailed. And then the above trigger does that.
#3 Posted : Wednesday, March 28, 2018 12:26:46 PM(UTC)

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You can remove panels from the various client application windows via the bitmask settings within the app.config file.

More information on this process can be found here.
ScreenConnect Team
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