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Ben B  
#1 Posted : Wednesday, November 22, 2017 8:13:48 PM(UTC)
Ben B


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The Desktop Notifications extension is now available via the ConnectWise Control Extension Marketplace!

UserPostedImage

This extension allows Control administrators to enable desktop notifications in response to the following five host page events:

1) New support session created (note that this notification is not displayed to the user that created the new support session)
2) Guest connected to support session with no connected hosts
3) Guest connected to meeting session with no connected hosts
4) Support session received an unacknowledged chat message
5) Access session received an unacknowledged chat message

Clicking on desktop notifications navigates to the browser tab that generated the notification.

If the session that generated the event that triggered the notification is known, clicking on the desktop notification will automatically navigate the user to that session (the host page's active session group must list the session that generated the event for automatic navigation to work as described here). Furthermore, if the notification was triggered by an unacknowledged chat message, clicking the notification will automatically navigate the user to the session and open the message tab on the host page.

Administrators can modify the NotificationRoleName extension setting so that only users with the specified role receive desktop notifications.

The setting NotificationCloseTimeout determines how long the desktop notifications are displayed before being automatically closed.

UserPostedImage
ScreenConnect Team
thanks 2 users thanked Ben B for this useful post.
Bloo413 on 1/31/2018(UTC), RobertRanger on 11/29/2018(UTC)
shreymarwah  
#2 Posted : Tuesday, November 28, 2017 4:50:52 PM(UTC)
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Hi Ben, I tried to install this extension but I do not find it anywhere in the Marketplace. Is there a way to get this?
Ben B  
#3 Posted : Tuesday, November 28, 2017 5:04:10 PM(UTC)
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Originally Posted by: shreymarwah Go to Quoted Post
Hi Ben, I tried to install this extension but I do not find it anywhere in the Marketplace. Is there a way to get this?


The extension listing in the Marketplace should look something like this:

UserPostedImage
ScreenConnect Team
Techline2012  
#4 Posted : Thursday, November 30, 2017 10:24:12 PM(UTC)
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Cool extension, thanks!

I would like to put in a feature request for a future version to allow for a custom notification icon.
ahmed.deghiedy  
#5 Posted : Monday, December 4, 2017 1:27:42 PM(UTC)
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Nice extension - can we enable sound notification on it as well?
Ben B  
#6 Posted : Monday, December 4, 2017 11:12:38 PM(UTC)
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Originally Posted by: ahmed.deghiedy Go to Quoted Post
Nice extension - can we enable sound notification on it as well?


An updated version of the extension that allows for configurable notification sounds should be available pretty soon.

The update will still allow for soundless notifications if that's your preference.
ScreenConnect Team
Ben B  
#7 Posted : Tuesday, December 5, 2017 2:32:34 PM(UTC)
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Version 1.1 of the Desktop Notification extension is now available in the Extension Marketplace!

This version of the extension allows admins to assign one of eleven audio alerts to each of the five notifications (by default, no sound accompanies these notifications).

You may preview the available sounds by navigating to the Admin page and selecting "Preview Desktop Notification Sounds" to launch the sound preview dialog:

UserPostedImage

You'll need to add the sound's name (sound1,...,sound10, iloveyou) to the appropriate extension setting to enable notification sounds:

UserPostedImage
ScreenConnect Team
ahmed.deghiedy  
#8 Posted : Thursday, December 14, 2017 8:30:54 PM(UTC)
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Very nice update Ben.
Many thanks for the quick response.

Unfortunately, I can't see the option to "Preview Desktop Notification Sounds" and it would be great if you can look on that.

Thanks
Ben B  
#9 Posted : Wednesday, December 20, 2017 2:12:23 PM(UTC)
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Originally Posted by: ahmed.deghiedy Go to Quoted Post
Very nice update Ben.
Many thanks for the quick response.

Unfortunately, I can't see the option to "Preview Desktop Notification Sounds" and it would be great if you can look on that.

Thanks


Have you updated the extension to version 1.1 on your instance of Control?

If so, the option to preview desktop notification sounds should be listed under the menu displayed when you click on your name at the bottom left corner of the window (on the admin page).

ScreenConnect Team
spaxi  
#10 Posted : Wednesday, February 7, 2018 4:30:10 PM(UTC)
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Hello, i have installed the extension, but i dont see any notification. What should i do? Is it required to let the support site open all the time?
Thanks in advance
Ben B  
#11 Posted : Wednesday, February 7, 2018 7:19:03 PM(UTC)
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Originally Posted by: spaxi Go to Quoted Post
Hello, i have installed the extension, but i dont see any notification. What should i do? Is it required to let the support site open all the time?
Thanks in advance


Is the extension installed on an instance of ConnectWise Control with a valid SSL certificate?

Have you explicitly allowed notifications for your Control site?

What browser are you using?
ScreenConnect Team
spaxi  
#12 Posted : Thursday, February 8, 2018 7:47:57 AM(UTC)
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Originally Posted by: Ben B Go to Quoted Post
Originally Posted by: spaxi Go to Quoted Post
Hello, i have installed the extension, but i dont see any notification. What should i do? Is it required to let the support site open all the time?
Thanks in advance


Is the extension installed on an instance of ConnectWise Control with a valid SSL certificate?

Have you explicitly allowed notifications for your Control site?

What browser are you using?


Hello Ben,

it is installed on a non SSL instance of ScreenConnect. Does it only work with SSL?
I am using Chrome.
Ben B  
#13 Posted : Thursday, February 8, 2018 1:34:05 PM(UTC)
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Quote:

it is installed on a non SSL instance of ScreenConnect. Does it only work with SSL?
I am using Chrome.


The desktop notification API is restricted to SSL sites only, at least in Chrome.

I strongly recommend installing an SSL cert on you Control server.
ScreenConnect Team
JellyKid  
#14 Posted : Thursday, July 26, 2018 3:00:50 PM(UTC)
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As far as I can tell the browser notifications only work if the tab is active... which kind of defeats the purpose, no?

Using valid TLS cert, onsite install, ver 6.6.18120.6697

Browser:
Chrome Version 68.0.3440.75
shawnkhall  
#15 Posted : Friday, July 27, 2018 1:31:38 AM(UTC)
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Originally Posted by: JellyKid Go to Quoted Post
As far as I can tell the browser notifications only work if the tab is active... which kind of defeats the purpose, no?


Yep. I saw this behavior too, which is why I opted to use Integromat to get it done instead.
Scott  
#16 Posted : Wednesday, August 8, 2018 1:16:15 PM(UTC)
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@JellyKid @shawnkhall I wasn't able to replicate this using Chrome. After allowing Notifications from the site, I connected as a Guest to a support session with a separate tab currently in focus and the system notification appeared as expected. The browser still had system focus, does the same happen for you?
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JellyKid  
#17 Posted : Wednesday, August 8, 2018 3:06:33 PM(UTC)
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@scott So I did some further testing and I think the issue is that it's intermittent. If the tab is focused on the connectwise control screen, notifications always popup. If the tab is focused somewhere else it will be completely random as to if I get the notification or not.... strange really. Maybe you can test further and see if you can replicate what I'm seeing.
shawnkhall  
#18 Posted : Wednesday, August 8, 2018 3:10:12 PM(UTC)
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@Scott - It is also dependent on how many instance tabs you have open. If you open more than one tab to your SC instance then you'll find that the notifications are quite random and often pop only when you switch back to one of the instance tabs.
RobertRanger  
#19 Posted : Thursday, November 29, 2018 10:36:43 PM(UTC)
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Originally Posted by: Techline2012 Go to Quoted Post
Cool extension, thanks!

I would like to put in a feature request for a future version to allow for a custom notification icon.


I too would like to request the option to specify a custom notification icon. Changing the notification title is nice, but the branding customization could be taken a little further.
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