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#1 Posted : Thursday, September 7, 2017 7:16:04 PM(UTC)

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Good Afternoon,

I need help setting up the following Event.

I need an email to be sent out via trigger that sends an email when the following has been completed:

Session Created, Session Started, Session Disconnected and Session Ended

When the above is met it will send an email with:

Date and Time Session Started
Date and Time Session Ended
Total time of connected session.

Any help would be appropriated !


#2 Posted : Friday, September 8, 2017 11:56:00 AM(UTC)

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So, the way that our current Trigger implementation works is that when a Trigger executes, it is able to convey information related to the specific event that caused its execution. From your description it sounds like you would need a separate Trigger for each event; Created, when the Host connects, when the Host disconnects, and when its Ended.

Now, depending upon how you define "Date and Time Session Started" and "Date and Time Session Ended" it would likely just return the time at which the session was created and when it ended. Calculating the total time of the connected session could be done manually from those two notifications but right now there isn't a way for ScreenConnect to calculate that time difference with the current Trigger implementation.
ScreenConnect Team
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