Move a computer to a different organization - when installing the client, organization was incorrect Options  Email this topic  Watch this topic  Print this topic » Normal Threaded

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tuanquan		#1 Posted : Thursday, August 3, 2017 5:16:50 PM(UTC)
Rank: Guest Joined: 8/3/2017(UTC) Posts: 3		Now, I tried to reinstall with a correct organization, it still shows the incorrect organization in ConnectWise Control window Any help would greatly appreciated Thanks
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Scott		#2 Posted : Thursday, August 3, 2017 5:19:34 PM(UTC)
Rank: Administration Medals: Joined: 3/28/2014(UTC) Posts: 2,862 Thanks: 3 times Was thanked: 351 time(s) in 303 post(s)		Right click on the session itself and say 'Edit'. This will bring up the Edit Session modal which should allow you to change any value for the custom properties.
		ScreenConnect Team
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tuanquan		#3 Posted : Thursday, August 3, 2017 5:26:33 PM(UTC)
Rank: Guest Joined: 8/3/2017(UTC) Posts: 3		Edit option is grayed out Thanks
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Scott		#4 Posted : Thursday, August 3, 2017 5:41:48 PM(UTC)
Rank: Administration Medals: Joined: 3/28/2014(UTC) Posts: 2,862 Thanks: 3 times Was thanked: 351 time(s) in 303 post(s)		Then it sounds like you don't have the permission to Edit sessions (or at least specific to the session you are attempting to edit). Instructions on checking that here. Also, are you a ScreenConnect Administrator?
		ScreenConnect Team
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tuanquan		#5 Posted : Friday, August 4, 2017 3:09:18 PM(UTC)
Rank: Guest Joined: 8/3/2017(UTC) Posts: 3		I uninstalled screenconnect software (shutdown the service prior) in the client PC, but it's still shown in the main window. How can get rid of it? and reinstall ScreenConnect with correct organization Thanks
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MannyTC		#6 Posted : Friday, August 4, 2017 7:04:49 PM(UTC)
Rank: Advanced Member Medals: Joined: 2/19/2015(UTC) Posts: 262 Location: AZ Thanks: 6 times Was thanked: 52 time(s) in 45 post(s)		Originally Posted by: tuanquan I uninstalled screenconnect software (shutdown the service prior) in the client PC, but it's still shown in the main window. How can get rid of it? and reinstall ScreenConnect with correct organization Thanks Select the guest client and then right click and choose 'End'. That will remove it from the list and database.
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